CustomerSure Reviews

Based on 97 reviews and 97 ratings our customers rate us 9.5/10.

  1. Excellent – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 8/10 – How happy are you with our product & service?
    • 9/10 – How likely is it that you would recommend our company to a friend or colleague?

    18 Sep 17 Add public reply

    • 9/10 – How happy are you with our product & service?
    • 9/10 – How likely is it that you would recommend our company to a friend or colleague?

    31 Jul 17 Add public reply

    • 9/10 – How happy are you with our product & service?
    • 9/10 – How likely is it that you would recommend our company to a friend or colleague?

    28 Jul 17 Add public reply

  2. The team at Customersure are always there - literally! For development, for queries, anything. I struggle to think of another company who are so responsive. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 9/10 – How happy are you with our product & service?
    • 9/10 – How likely is it that you would recommend our company to a friend or colleague?

    17 Jul 17 Add public reply

    • Person’s avatar

      Hi Nicki,

      Thank you for the feedback! Much appreciated. I've messaged you separately about the reporting side of things.

      Thanks,
      Luke.

      Luke Brown –

  3. I have been very satisfied with the response times and service we receive from CustomerSure and am able to manage the data easily giving us great insight into our customers' perceptions of the service we provide. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 9/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    03 Jul 17 Add public reply

  4. Customersure is a great product supported by a fantastic team. Customersure is used constantly inside our business to ensure we have happy customers. One of our best decisions was to put it in place and to make all the feedback public. It really keeps us on our toes :) – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    05 May 17 Add public reply

    • Person’s avatar

      Hi Adam

      Thanks for the kind words - much appreciated.

      Guy
      --
      Guy Letts

      Guy Letts –

  5. Excellent personal service. Good website integration. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 9/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    03 May 17 Add public reply

  6. your team are always immediate to respond and when development is required you give an accurate release date. Who can ask for more... – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    17 Jan 17 Add public reply

    • Person’s avatar

      Hi Nicki

      Thanks for the feedback. We enjoy working with you and it's really helpful to know we're meeting your requirements.

      Guy
      --
      Guy Letts

      Guy Letts –

  7. The system is really easy to use and Customer Sure deliver a quick, helpful service on any queries . – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 8/10 – How likely is it that you would recommend our company to a friend or colleague?

    25 Nov 16 Add public reply

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    08 Nov 16 Add public reply

  8. Consistent collection of customer feedback. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 5/10 – How happy are you with our product & service?
    • 7/10 – How likely is it that you would recommend our company to a friend or colleague?

    07 Nov 16 Add public reply

    • Person’s avatar

      Hi Claire

      Thank you for taking the time to give us such detailed feedback. I'm really sorry we haven't been keeping up with your expectations on features.

      We do release new features and improvements on a regular basis but we're certainly guilty of failing to communicate them well, and clearly we haven't addessed the ones you've mentioned that you would like to see.

      We'll give you a call to talk through your list and check we've understood the requirements correctly and to let you know what we have planned that we hope will help.

      Guy
      --
      Guy Letts

      Guy Letts –

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    05 Nov 16 Add public reply

    • Person’s avatar

      Hi Jonathan

      Thanks for taking time to give us feedback. I hope all's well with you and the team.

      Guy
      --
      Guy Letts

      Guy Letts –

  9. Excellent product , easy to use and the support is great. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 9/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    26 Oct 16 Add public reply

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    25 Oct 16 Add public reply

    • Person’s avatar

      Hi David

      1. It is a good idea to change the questions from time to time, and get insights into different aspects of your service.

      Here's a recent article I wrote on how to choose questions:

      http://www.customersure.com/blog/best-customer-survey-questions/

      2. Response rates is a good thing to look at from time to time. There's another article here with ideas on how to get more:

      http://www.customersure.com/blog/customer-satisfaction-surveys-tips-for-high-response-rates/

      You can also get creative - one of our customers makes it fun and offers to buy a goat (in Africa, I think) for each piece of feedback received. They receive quite a lot:

      http://www.jonathanford.co.uk/

      I hope that gives you a few ideas.

      Thanks for taking time to give us feedback.

      Guy
      --
      Guy Letts

      Guy Letts –

  10. We use customersure for our two businesses. Great team to deal with. Recommend them highly. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    20 Oct 16 Add public reply

    • Person’s avatar

      Hi Cameron

      Thanks for sparing time to give us feedback - much appreciated.

      Guy
      --
      Guy Letts

      Guy Letts –

  11. We have been using CustomerSure for a long time now, and are very pleased with the way that we have been able to integrate this into part of our overall business customer feedback strategy. We take insights that we get from the CustomerSure surveys, and we use them to make real change in the business - resulting in happier customers overall. We also are really pleased with their support team - who have assisted every step of the way. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    17 Oct 16 Add public reply

    • 8/10 – How happy are you with our product & service?
    • 9/10 – How likely is it that you would recommend our company to a friend or colleague?

    05 Sep 16 Add public reply

    • 10/10 – How satisfied were you with the support you received?
    • 10/10 – How friendly and helpful were we?

    19 Jul 16 Add public reply

  12. Excellent service as always. Thank you! – How would you describe our performance overall (for our customer review page)?

    • 10/10 – How satisfied were you with the support you received?
    • 10/10 – How friendly and helpful were we?

    13 Jul 16 Add public reply

    • 9/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    05 Jul 16 Add public reply

  13. Always available, happy to tweak existing code to fit in with our multiple location business. Thank you - dealing with a company who you know 100% will get back to you... its unusual and hugely appreciated. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    04 Jul 16 Add public reply

    • Person’s avatar

      Nicki,

      Thanks for your kind words! Hope that the feedback you’re receiving continues to be valuable.

      Chris.

      --
      Chris Stainthorpe • Co Founder • CustomerSure
      Take Control of Customer Satisfaction
      +44 7855 388 137 • @CSCSure

      Chris Stainthorpe –

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    16 May 16 Add public reply

  14. A brilliantly simple way to monitor your customer satisfaction levels. Keep up the good work. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    05 May 16 Add public reply

  15. love the product - so simple – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 8/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    27 Apr 16 Add public reply

  16. I love customer sure! I am not a technical person at all and I find it easy to use, the support team are brilliant and always answer my questions quickly and professionally and are a pleasure to deal with. I would recommend this product and service to anyone who wants to record their clients feedback as an easy way to stay in touch with their clients. Great product, great support and easy to use. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    26 Apr 16 Add public reply

    • 9/10 – How happy are you with our product & service?
    • 9/10 – How likely is it that you would recommend our company to a friend or colleague?

    19 Apr 16 Add public reply

  17. Transparency in what people think of the service focuses the mind incredibly. Although I knew clients generally had good feedback the experience of 'going public' with feedback made the importance of delivering a great service about 100 times more real. You have to experience it to understand. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 8/10 – How happy are you with our product & service?
    • 8/10 – How likely is it that you would recommend our company to a friend or colleague?

    04 Mar 16 Add public reply

  18. Customersure is a complete system to get feedback from our clients on how we can improve. The most important thing for us, is that our clients are happy. This is the key to running a happy business and growing as one happy customer will recommend you to ten others in their lifetime. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    01 Mar 16 Add public reply

    • 7/10 – How happy are you with our product & service?
    • 7/10 – How likely is it that you would recommend our company to a friend or colleague?

    25 Jan 16 Add public reply

  19. Customer Sure have been responsive since the initial phonecall with them 18 months ago. Always there to assist with queries, but basically the system runs smoothly all on its own! Wouldn't hesitate to recommend Luke and his team. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    04 Jan 16 Add public reply

  20. Customer Sure is extremely easy to use, and our customers appear to be very happy to spend the few moments it takes to complete the survey. It is very reassuring when we get such a lot of positive feedback. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 8/10 – How happy are you with our product & service?
    • 8/10 – How likely is it that you would recommend our company to a friend or colleague?

    16 Nov 15 Add public reply

  21. Customersure has proved to be very reliable, easy to use and valued by our customers. the feedback response rates are remarkably high. Cant recommend it highly enough. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    13 Nov 15 Add public reply

  22. All aspects of Customer Sure is just so user friendly - for us it is really simple to create and send out the surveys and for our customers extremely easy to fill out! Great support from Guy throughout the whole journey! Thank you we are now receiving some great feedback from customers and our Sales team has visibility of our NPS score all day long! – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    13 Nov 15 Add public reply

  23. Easy to get started, simple to use and provides me with the insight and analytics I need to understand customers thoughts on the service my team provides. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 9/10 – How happy are you with our product & service?
    • 9/10 – How likely is it that you would recommend our company to a friend or colleague?

    10 Nov 15 Add public reply

  24. It has been great from two sides: marketing and being the only/first rec company to use transparent review feedback and internally to ensure we are all achieving a high standard of customer service – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 9/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    09 Nov 15 Add public reply

  25. Always been delighted with you guys! – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 9/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    04 Nov 15 Add public reply

  26. Great service, rapidly got up Google and promoted our unique recruitment service effectively. Metrics on our website shows that visitors nearly all read these reviews and are influenced by them. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    28 Oct 15 Add public reply

    • Person’s avatar

      Hi Alex

      Glad to hear it's going well. Thank you very much for taking time to give us feedback.

      Guy

      Guy Letts –

  27. great product for client surveys, easy to use and I would recommend to other companies thinking of using a customer feedback system. also the support from Guy and the team is excellent. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 8/10 – How happy are you with our product & service?
    • 8/10 – How likely is it that you would recommend our company to a friend or colleague?

    27 Oct 15 Add public reply

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    27 Oct 15 Add public reply

  28. now getting reviews and need to do something with them and wondering how to do this – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    26 Oct 15 Add public reply

    • Person’s avatar

      Hi David

      Thanks very much for taking the trouble to give feedback. I'm glad you're finding the feedback helpful. If you'd like to chat about next steps and how to build on the feedback you've received send me some times that you're free and I'll get in touch.

      Guy

      Guy Letts –

  29. The system is so user friendly and easy to add more functionality. The team have supported us with all our needs and I am sure they will continue to do so. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    20 Oct 15 Add public reply

    • Person’s avatar

      Hi Suzy

      Thanks for the kind words - we really appreciate the feedback. I hope all's well with you and your team.

      Guy

      Guy Letts –

    • 8/10 – How happy are you with our product & service?
    • 9/10 – How likely is it that you would recommend our company to a friend or colleague?

    13 Aug 15 Add public reply

    • Person’s avatar

      Hi Damion

      Thanks for the feedback. I hope things are going well for you.

      Guy
      --
      Guy Letts

      Guy Letts –

  30. great support, great, attentive service, simple and easy to use product, just wish it was more authoritative like trust pilot, or review centre. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 5/10 – How happy are you with our product & service?
    • 5/10 – How likely is it that you would recommend our company to a friend or colleague?

    28 Jul 15 Add public reply

    • Person’s avatar

      Hi James,

      Thanks for the feedback. I'll drop you a more detailed reply in private, but in general, we aren't a comparable product to review sites like Trustpilot.

      Most businesses use CustomerSure to get feedback that they use to improve their processes and train their staff to deliver better customer service. Publishing that feedback in public, and using it for SEO is usually a secondary goal, which is why we're not 'optimised' for this.

      Our focus is always on helping businesses do better for their existing customers (and thus getting more repeat business and winning new customers from word-of-mouth referrals). Whilst it's possible to use the feedback in other ways, it's not the primary use-case for most businesses.

      --
      Chris Stainthorpe

      Chris Stainthorpe –

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    21 Jul 15 Add public reply

    • Person’s avatar

      Hi Lorraine

      Thanks very much for helping us by giving feedback.

      Let us know if there's ever anything we can do to help.

      Kind regards
      Guy
      --
      Guy Letts

      Guy Letts –

  31. Using this service was very easy and support has been very good. Customer surveys/comments on our website has given prospective customers confidence to place orders. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    03 Jul 15 Add public reply

    • Person’s avatar

      Hi Geoff

      Thanks for the helpful feedback - I'm glad things are going well.

      Guy Letts –

  32. Great tool, really helped us to understand what our customers think and feel about us. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 7/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    30 Jun 15 Add public reply

  33. An efficient Customer Review service - not only is it third party so completely independant but also the team, and particularly Luke, are always on hand and willing to tweak design features to assist with our bespoke requirements. Best of all - they get back to you straight away! Thank you – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    15 Jun 15 Add public reply

    • Person’s avatar

      Hi Nicki

      Thanks for taking the trouble to give us feedback - we're really pleased it's all working well for you.

      Guy

      Guy Letts –

  34. Great product and service! This technology has provided another touchpoint that allows us to further deepen the donor relationship and strengthen donor loyalty. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 9/10 – How happy are you with our product & service?
    • 9/10 – How likely is it that you would recommend our company to a friend or colleague?

    12 Jun 15 Add public reply

  35. Great product and extremely responsive support staff. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 9/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    18 May 15 Add public reply

  36. Excellent - thanks – How would you describe our performance overall (for our customer review page)?

    • 10/10 – How satisfied were you with the support you received?
    • 10/10 – How friendly and helpful were we?

    15 May 15 Add public reply

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