CustomerSure Reviews

Based on 152 reviews and 152 ratings our customers rate us 9.5/10.

  1. The support and responsiveness we get is what always stands out for me. I also feel all the team really understand our business needs and what we are trying to achieve. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 9/10 – How happy are you with our product & service?
    • 9/10 – How likely is it that you would recommend our company to a friend or colleague?

    31.08.2021 Add public reply

  2. A very easy product to use, a very reasonable price. This provides potential customers with a real life view of how we work and how pleased existing customers are. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    22.07.2021 Add public reply

  3. Customersure is a very versatile tool that ticks all the boxes. The support you get from the team is also outstanding. Highly recommended. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 9/10 – How happy are you with our product & service?
    • 9/10 – How likely is it that you would recommend our company to a friend or colleague?

    19.07.2021 Add public reply

    • 7/10 – How happy are you with our product & service?
    • 6/10 – How likely is it that you would recommend our company to a friend or colleague?

    25.06.2021 Add public reply

  4. Excellent service and easy to use. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    29.04.2021 Add public reply

  5. CustomerSure software is transforming our organisation. Easy to use, a great customer experience and real time results, presented beautifully that we can action immediately. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    23.04.2021 Add public reply

    • 8/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    15.03.2021 Add public reply

  6. easy to set up, well structured, easy for our admin team to implement, great support – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    20.02.2021 Add public reply

  7. Super speedy and super helpful with every aspect of the software and integration. Good new features added. Great experience as a customer. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    29.01.2021 Add public reply

  8. A small outlay for a great service to assist building the business. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    22.01.2021 Add public reply

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    07.01.2021 Add public reply

  9. A nice system that we have been using for years with lots of features. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 8/10 – How happy are you with our product & service?
    • 8/10 – How likely is it that you would recommend our company to a friend or colleague?

    05.01.2021 Add public reply

    • 9/10 – How happy are you with our product & service?
    • 9/10 – How likely is it that you would recommend our company to a friend or colleague?

    02.11.2020 Add public reply

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    10.09.2020 Add public reply

  10. Our experience with Customer Sure has been first class. Everyone I've spoken to has been supremely flexible, helpful and co-operative. They are prompt at responding to all queries, great at the technical details and they are clearly experts in the whole field of customer feedback. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    04 Sep 20 Add public reply

  11. great company & people to work with - and the platform is so easy to use and adapt to suit your company's needs. if you're looking to collect feedback from your clients and customers, speak to CustomerSure before you look anywhere else - it's the best decision we made. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 9/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    27 Aug 20 Add public reply

  12. Customersure provides an easy to use tool to gather feedback. This is invaluable to Transcendit as a means to ensure the quality of our work as well as demonstrating to others the worth of our service. Great product with a great team behind it. Thanks Customersure! – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    05.05.2020 Add public reply

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    02.05.2020 Add public reply

  13. Guy and his team are incredibly adaptable, supportive, quick to respond and offer a really personal approach to Customer care. Whenever we have a question, we email support and they come back to us within a couple of hours (at the most) with either an answer or a suggestion of a way forward. The system works very well for us as a business and we are really growing because of the results. Thank you – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    16 Apr 20 Add public reply

  14. Having tried various ways of getting customer feedback and always been disappointed with the results, we decided to give CustomerSure a try. It's been worth every penny and looking back I don't know why we waited so long to trial it! The team are so supportive - they will help you build unique surveys which will ensure you get maximum results from sending feedback requests to your customer base. The platform is easy to use and can be integrated with your CRM to send automated emails - looking forward to getting this feature set up. CustomerSure is something you should get for your business if you're always wondering what your customers REALLY think about you. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 9/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    03 Feb 20 Add public reply

    • 9/10 – How happy are you with our product & service?
    • 8/10 – How likely is it that you would recommend our company to a friend or colleague?

    06.01.2020 Add public reply

    • 8/10 – How happy are you with our product & service?
    • 8/10 – How likely is it that you would recommend our company to a friend or colleague?

    17.09.2019 Add public reply

  15. Great service. Very easy to use – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 9/10 – How happy are you with our product & service?
    • 9/10 – How likely is it that you would recommend our company to a friend or colleague?

    27 Aug 19 Add public reply

    • Person’s avatar

      Hi Victoria,

      Thanks kindly for the feedback!

      If you ever need help with anything, you know where we are.

      Warm regards,
      Chris

      Chris Stainthorpe –

  16. A invaluable l solution that helps to connect us to clients and gather real feedback that affects the performance and long term strategy of our business – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    16 Aug 19 Add public reply

    • Person’s avatar

      Thanks for the kind comments, Stephen.

      We’re always here to help if you need us.

      Regards,
      Chris

      Chris Stainthorpe –

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    24.07.2019 Add public reply

  17. CustomerSure is so easy to use! The amount of clients who come to see us having read the reviews is self evident, an extremely useful tool. Cheers – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    22.06.2019 Add public reply

  18. Independent reviews give more credibility to the client's experience – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    15.06.2019 Add public reply

  19. It’s never let us down, automation with xero is great although the styling options are limited. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 8/10 – How happy are you with our product & service?
    • 8/10 – How likely is it that you would recommend our company to a friend or colleague?

    10.05.2019 Add public reply

  20. a great, easy to use product and excellent customer care, they are always at the end of a phone or email with support. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    07.05.2019 Add public reply

  21. Seemless integration, saves hours of email sifting. Highly recommended! – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    18.04.2019 Add public reply

  22. A easy to use, easy to customise system. Brilliant reporting facility with good feeds up to our office dashboards. (Dashboards are essential for keeping staff motivation) Back up support from Customer Sure is also very fast and helpful. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    08 Apr 19 Add public reply

    • Person’s avatar

      Thanks for your feedback, Bob. Glad you’re happy.

      We’ll take the suggestion about ‘smiley faces’ on board, you’re not the first person to suggest this.

      Hope you continue to have happy members, and that we can continue to play a part in that!

      Regards,
      Chris

      --
      Chris Stainthorpe • Co Founder • CustomerSure

      Chris Stainthorpe –

    • 8/10 – How happy are you with our product & service?
    • 8/10 – How likely is it that you would recommend our company to a friend or colleague?

    18.03.2019 Add public reply

  23. Luke, Guy and the team are always so efficient. Wouldn't hesitate to recommend. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    17.02.2019 Add public reply

    • 9/10 – How happy are you with our product & service?
    • 9/10 – How likely is it that you would recommend our company to a friend or colleague?

    07.01.2019 Add public reply

  24. Our business flourishes on recommendation and CustomerSure provides a great platform for existing customers to leave feedback and new customers to learn more about us and our services. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    22.12.2018 Add public reply

    • 10/10 – How satisfied were you with the support you received?
    • 10/10 – How friendly and helpful were we?

    18 Dec 18 Add public reply

    • 10/10 – How happy are you with our product & service?
    • 9/10 – How likely is it that you would recommend our company to a friend or colleague?

    15.11.2018 Add public reply

  25. easy to use, simple data and a great way to find out what your clients think about you. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    06.11.2018 Add public reply

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    18.09.2018 Add public reply

  26. Luke, Guy & the team have their clients' best interests at the centre of everything they do - over the last 4+ years they have developed software (always on time), listened to feedback and acted accordingly. I would be 100% happy recommending them to anyone. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    17 Aug 18 Add public reply

  27. A great product which is simple and easy to use. It enables data to be manipulated to provide instant and tailored reports allowing us to capture useful client feedback and respond quickly to their needs. Chris provides a great response time and is always very helpful. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 9/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    02 Jul 18 Add public reply

    • Person’s avatar

      Thanks Hannah,

      We’ve recently made a change to clear up the "number of questions/number of surveys" issue – but we can look into making this clearer.

      Your suggestion about the heatmap ordering is a great one and we’ll get this on the roadmap.

      It’s always a pleasure working with you!

      Chris

      Chris Stainthorpe –

  28. This is one of the best feedback products I’ve seen. Very easy to set up, even easier for clients to use. More importantly, the feedback we receive is readily available for site visitors to browse, e.g. I saw your feedback and would like to have XYZ service. Really impressed Guy, keep up the good work! Cheers – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    22 Jun 18 Add public reply

  29. Customer Sure's offering is simple and easy to implement. The free trial provides a good opportunity to "play" with the system and understand its capabilities. Guy Letts was great at showing the demo and very knowledgeable in answering all my questions. Thank you – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    20 Jun 18 Add public reply

  30. I love the fact our surveys just happen. We get valuable information with no effort on our part. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    18.05.2018 Add public reply

  31. Excellent service been with custonersure for 9 years now. Happy to recommend. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 8/10 – How happy are you with our product & service?
    • 8/10 – How likely is it that you would recommend our company to a friend or colleague?

    14.05.2018 Add public reply

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    11.05.2018 Add public reply

  32. Great software , easy to use and really great client care if you have any concerns, which is rare. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    08.05.2018 Add public reply

    • 8/10 – How happy are you with our product & service?
    • 9/10 – How likely is it that you would recommend our company to a friend or colleague?

    20.03.2018 Add public reply

  33. Guy was extremely friendly, helpful, knowledgeable and courteous. My customer service experience was second to none and he is a credit to Customersure. – How would you describe our performance overall (for our customer review page)?

    • 10/10 – How satisfied were you with the support you received?
    • 10/10 – How friendly and helpful were we?

    07.02.2018 Add public reply

    • 9/10 – How happy are you with our product & service?
    • 9/10 – How likely is it that you would recommend our company to a friend or colleague?

    30.01.2018 Add public reply

Trustworthy Reviews

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