CustomerSure Reviews

Based on 116 reviews and 116 ratings our customers rate us 9.5/10.

  1. Customersure has proved to be very reliable, easy to use and valued by our customers. the feedback response rates are remarkably high. Cant recommend it highly enough. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    13.11.2015 Add public reply

  2. All aspects of Customer Sure is just so user friendly - for us it is really simple to create and send out the surveys and for our customers extremely easy to fill out! Great support from Guy throughout the whole journey! Thank you we are now receiving some great feedback from customers and our Sales team has visibility of our NPS score all day long! – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    13.11.2015 Add public reply

  3. Easy to get started, simple to use and provides me with the insight and analytics I need to understand customers thoughts on the service my team provides. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 9/10 – How happy are you with our product & service?
    • 9/10 – How likely is it that you would recommend our company to a friend or colleague?

    10.11.2015 Add public reply

  4. It has been great from two sides: marketing and being the only/first rec company to use transparent review feedback and internally to ensure we are all achieving a high standard of customer service – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 9/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    09.11.2015 Add public reply

  5. Always been delighted with you guys! – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 9/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    04.11.2015 Add public reply

  6. Great service, rapidly got up Google and promoted our unique recruitment service effectively. Metrics on our website shows that visitors nearly all read these reviews and are influenced by them. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    28.10.2015 Add public reply

    • Person’s avatar

      Hi Alex

      Glad to hear it's going well. Thank you very much for taking time to give us feedback.

      Guy

      Guy Letts –

  7. great product for client surveys, easy to use and I would recommend to other companies thinking of using a customer feedback system. also the support from Guy and the team is excellent. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 8/10 – How happy are you with our product & service?
    • 8/10 – How likely is it that you would recommend our company to a friend or colleague?

    27.10.2015 Add public reply

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    27.10.2015 Add public reply

  8. now getting reviews and need to do something with them and wondering how to do this – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    26.10.2015 Add public reply

    • Person’s avatar

      Hi David

      Thanks very much for taking the trouble to give feedback. I'm glad you're finding the feedback helpful. If you'd like to chat about next steps and how to build on the feedback you've received send me some times that you're free and I'll get in touch.

      Guy

      Guy Letts –

  9. The system is so user friendly and easy to add more functionality. The team have supported us with all our needs and I am sure they will continue to do so. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    20.10.2015 Add public reply

    • Person’s avatar

      Hi Suzy

      Thanks for the kind words - we really appreciate the feedback. I hope all's well with you and your team.

      Guy

      Guy Letts –

    • 8/10 – How happy are you with our product & service?
    • 9/10 – How likely is it that you would recommend our company to a friend or colleague?

    13.08.2015 Add public reply

    • Person’s avatar

      Hi Damion

      Thanks for the feedback. I hope things are going well for you.

      Guy
      --
      Guy Letts

      Guy Letts –

  10. great support, great, attentive service, simple and easy to use product, just wish it was more authoritative like trust pilot, or review centre. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 5/10 – How happy are you with our product & service?
    • 5/10 – How likely is it that you would recommend our company to a friend or colleague?

    28.07.2015 Add public reply

    • Person’s avatar

      Hi James,

      Thanks for the feedback. I'll drop you a more detailed reply in private, but in general, we aren't a comparable product to review sites like Trustpilot.

      Most businesses use CustomerSure to get feedback that they use to improve their processes and train their staff to deliver better customer service. Publishing that feedback in public, and using it for SEO is usually a secondary goal, which is why we're not 'optimised' for this.

      Our focus is always on helping businesses do better for their existing customers (and thus getting more repeat business and winning new customers from word-of-mouth referrals). Whilst it's possible to use the feedback in other ways, it's not the primary use-case for most businesses.

      --
      Chris Stainthorpe

      Chris Stainthorpe –

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    21.07.2015 Add public reply

    • Person’s avatar

      Hi Lorraine

      Thanks very much for helping us by giving feedback.

      Let us know if there's ever anything we can do to help.

      Kind regards
      Guy
      --
      Guy Letts

      Guy Letts –

  11. Using this service was very easy and support has been very good. Customer surveys/comments on our website has given prospective customers confidence to place orders. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    03.07.2015 Add public reply

    • Person’s avatar

      Hi Geoff

      Thanks for the helpful feedback - I'm glad things are going well.

      Guy Letts –

  12. Great tool, really helped us to understand what our customers think and feel about us. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 7/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    30.06.2015 Add public reply

  13. An efficient Customer Review service - not only is it third party so completely independant but also the team, and particularly Luke, are always on hand and willing to tweak design features to assist with our bespoke requirements. Best of all - they get back to you straight away! Thank you – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    15.06.2015 Add public reply

    • Person’s avatar

      Hi Nicki

      Thanks for taking the trouble to give us feedback - we're really pleased it's all working well for you.

      Guy

      Guy Letts –

  14. Great product and service! This technology has provided another touchpoint that allows us to further deepen the donor relationship and strengthen donor loyalty. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 9/10 – How happy are you with our product & service?
    • 9/10 – How likely is it that you would recommend our company to a friend or colleague?

    12.06.2015 Add public reply

  15. Great product and extremely responsive support staff. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 9/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    18.05.2015 Add public reply

  16. Excellent - thanks – How would you describe our performance overall (for our customer review page)?

    • 10/10 – How satisfied were you with the support you received?
    • 10/10 – How friendly and helpful were we?

    15.05.2015 Add public reply

  17. We've been really pleased with CustomerSure. Not just the product, but especially the support. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 9/10 – How happy are you with our product & service?
    • 9/10 – How likely is it that you would recommend our company to a friend or colleague?

    11.05.2015 Add public reply

  18. Great company to deal with. Responsive, efficient and friendly. – How would you describe our performance overall (for our customer review page)?

    • 10/10 – How satisfied were you with the support you received?
    • 10/10 – How friendly and helpful were we?

    24.04.2015 Add public reply

  19. Brilliant service. Helps me win new work... and helps me to keep our current clients happy. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    27.03.2015 Add public reply

  20. Chris is a star! – How would you describe our performance overall (for our customer review page)?

    • 10/10 – How satisfied were you with the support you received?
    • 10/10 – How friendly and helpful were we?

    17.03.2015 Add public reply

  21. Customersure is a great tool for communicating with our customers both to check we satisfy their needs and also for general enquiries and relationship management. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 8/10 – How happy are you with our product & service?
    • 9/10 – How likely is it that you would recommend our company to a friend or colleague?

    09.03.2015 Add public reply

  22. Installing this software on your website and utilising the surveys is the best decision a company could make. Since actively seeking (and more importantly acting on) feedback we've never looked back. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    25.02.2015 Add public reply

    • Person’s avatar

      Hi Lesley,

      Thank you so much for your kind feedback. It’s great to know that you’re still seeing the benefits.

      If you ever need anything at all, or have any ideas to make the product better, please just let us know.

      Thanks,
      Luke.

      Luke Brown –

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    04.02.2015 Add public reply

  23. As usual, Guy and his team provided me with an amazing support (3 minutes answer time) and an amazing product. Thank you once again – How would you describe our performance overall (for our customer review page)?

    • 10/10 – How satisfied were you with the support you received?
    • 10/10 – How friendly and helpful were we?

    24.01.2015 Add public reply

  24. Customersure is a great produce run by a great team. Capturing our client's feedback has been a very powerful tool that is key to continuous improvement of our service and winning new customers. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    20.01.2015 Add public reply

  25. Great. Thank you for fixing the problem we had. – How would you describe our performance overall (for our customer review page)?

    • 10/10 – How satisfied were you with the support you received?
    • 10/10 – How friendly and helpful were we?

    21.10.2014 Add public reply

  26. great! – How would you describe our performance overall (for our customer review page)?

    • 10/10 – How satisfied were you with the support you received?
    • 10/10 – How friendly and helpful were we?

    09.10.2014 Add public reply

  27. We are able to actively seek feedback from customers and be more responsive in actioning their suggestions. Complaints are also dealt with much quicker since obtaining this service as they are easily identified upon receipt. – What are the main benefits you get from using CustomerSure?

    • 9/10 – How satisfied are you with us overall?

    16.06.2014 Add public reply

  28. It is easy to get feedback from our customers and it keeps them all in the same place. – What are the main benefits you get from using CustomerSure?

    • 9/10 – How satisfied are you with us overall?

    16.06.2014 Add public reply

    • Person’s avatar

      Hi Rebecca

      I've noted your comment to make the surveys more flexible and added it to our development list.

      Thanks for taking the trouble to give us feedback.

      Guy

      Guy Letts –

  29. Customer feedback lets me know when customers are unhappy and likely not to repurchase = it helps mean reduce my lost customers – What are the main benefits you get from using CustomerSure?

    • 8/10 – How satisfied are you with us overall?

    15.06.2014 Add public reply

    • 10/10 – How satisfied are you with us overall?

    14.06.2014 Add public reply

  30. Using CustomerSure to really hammer home our superior delivery of customer service versus our main competitors. We not only promote our CustomerSure ratings and comments on our website, but also tweet them and publish screenshots of them in our newsletters. Snowball effect ... one good review leads to another. – What are the main benefits you get from using CustomerSure?

    • 10/10 – How satisfied are you with us overall?

    14.06.2014 Add public reply

  31. Instant and honest display of customer testimonial with helpful periodic emails. – What are the main benefits you get from using CustomerSure?

    • 7/10 – How satisfied are you with us overall?

    13.06.2014 Add public reply

  32. Management of customer enquires – What are the main benefits you get from using CustomerSure?

    • 8/10 – How satisfied are you with us overall?

    13.06.2014 Add public reply

    • 10/10 – How satisfied are you with us overall?

    13.06.2014 Add public reply

    • 10/10 – How satisfied are you with us overall?

    13.06.2014 Add public reply

    • 10/10 – How satisfied were you with the support you received?
    • 10/10 – How friendly and helpful were we?

    03.04.2014 Add public reply

  33. Excellent product coupled with fantastic customer service. Keep doing what you're doing. – How would you describe our performance overall (for our customer review page)?

    • 10/10 – How satisfied were you with the support you received?
    • 10/10 – How friendly and helpful were we?

    04.11.2013 Add public reply

  34. Fantastic software, easy to use and great support. – How would you describe your experience overall? (For our reviews page)

    • 9/10 – How would you rate the quality of our software?
    • 10/10 – How would you rate our support?
    • 10/10 – How well do we communicate with you?

    28.08.2013 Add public reply

  35. Signed up a few days ago and already have 19 reviews. I think this is the quickest and easiest way to gain feedback from our customers. Had a few teething problems but Guy and the team have been fantastic in sorting it out for us. Highly recommended! – How would you describe our performance overall (for our customer review page)?

    • 10/10 – How satisfied were you with the support you received?
    • 10/10 – How friendly and helpful were we?

    23.07.2013 Add public reply

    • Person’s avatar

      Thanks, Adeel. Glad it's working well for you.
      Guy

      Guy Letts –

  36. excellent – How would you describe your experience overall? (For our reviews page)

    • 10/10 – How would you rate the quality of our software?
    • 10/10 – How would you rate our support?
    • 10/10 – How well do we communicate with you?

    22.07.2013 Add public reply

  37. CustomerSure is the best software I have invested in this year. It’s brought me closer to clients and ensures I am aware of any issues either positive or negative right away. It’s a must-buy for every business who is serious about their customers – How would you describe your experience overall? (For our reviews page)

    • 10/10 – How would you rate the quality of our software?
    • 10/10 – How would you rate our support?
    • 10/10 – How well do we communicate with you?

    12.07.2013 Add public reply

    • 7/10 – How would you rate the quality of our software?
    • 10/10 – How would you rate our support?
    • 10/10 – How well do we communicate with you?

    12.07.2013 Add public reply

  38. responsive & helpful replies to our enquiry. great stuff:-) – How would you describe our performance overall (for our customer review page)?

    • 10/10 – How satisfied were you with the support you received?
    • 10/10 – How friendly and helpful were we?

    11.07.2013 Add public reply

  39. Customersure has allowed us to focus on helping our new customers and trial users in getting the best from our own software. It eases the communication with our users which means we can handle requests efficiently coming from different geographies and timezones. – How would you describe your experience overall? (For our reviews page)

    • 9/10 – How would you rate the quality of our software?
    • 9/10 – How would you rate our support?
    • 9/10 – How well do we communicate with you?

    05.07.2013 Add public reply

  40. Excellent service, thanks – How would you describe our performance overall (for our customer review page)?

    • 10/10 – How satisfied were you with the support you received?
    • 10/10 – How friendly and helpful were we?

    25.06.2013 Add public reply

  41. Very good - quick and detailed response. – How would you describe our performance overall (for our customer review page)?

    • 9/10 – How satisfied were you with the support you received?
    • 9/10 – How friendly and helpful were we?

    18.04.2013 Add public reply

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