CustomerSure Reviews

Based on 162 reviews and 162 ratings our customers rate us 9.5/10.

  1. A great product which is simple and easy to use. It enables data to be manipulated to provide instant and tailored reports allowing us to capture useful client feedback and respond quickly to their needs. Chris provides a great response time and is always very helpful. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 9/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 02/07/2018 – Add public reply

    • Person’s avatar

      Thanks Hannah,

      We’ve recently made a change to clear up the "number of questions/number of surveys" issue – but we can look into making this clearer.

      Your suggestion about the heatmap ordering is a great one and we’ll get this on the roadmap.

      It’s always a pleasure working with you!

      Chris

      Chris Stainthorpe –

  2. This is one of the best feedback products I’ve seen. Very easy to set up, even easier for clients to use. More importantly, the feedback we receive is readily available for site visitors to browse, e.g. I saw your feedback and would like to have XYZ service. Really impressed Guy, keep up the good work! Cheers – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 22/06/2018 – Add public reply

  3. Customer Sure's offering is simple and easy to implement. The free trial provides a good opportunity to "play" with the system and understand its capabilities. Guy Letts was great at showing the demo and very knowledgeable in answering all my questions. Thank you – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 20/06/2018 – Add public reply

  4. I love the fact our surveys just happen. We get valuable information with no effort on our part. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 18/05/2018 – Add public reply

  5. Excellent service been with custonersure for 9 years now. Happy to recommend. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 8/10 – How happy are you with our product & service?
    • 8/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 14/05/2018 – Add public reply

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 11/05/2018 – Add public reply

  7. Great software , easy to use and really great client care if you have any concerns, which is rare. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 08/05/2018 – Add public reply

    • 8/10 – How happy are you with our product & service?
    • 9/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 20/03/2018 – Add public reply

  9. Guy was extremely friendly, helpful, knowledgeable and courteous. My customer service experience was second to none and he is a credit to Customersure. – How would you describe our performance overall (for our customer review page)?

    • 10/10 – How satisfied were you with the support you received?
    • 10/10 – How friendly and helpful were we?

    – 07/02/2018 – Add public reply

    • 9/10 – How happy are you with our product & service?
    • 9/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 30/01/2018 – Add public reply

  11. I find the support from the CS team excellent, Guy especially is very helpful and efficient. The team are very easy to contact and are readily available to answer any questions. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 29/01/2018 – Add public reply

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 12/01/2018 – Add public reply

    • Person’s avatar

      Rob,

      Thanks for your kind scores. It’s been a privilege to have your business for so long, but we don’t take it for granted. If you ever have any questions or suggestions how we can do better, we’re always listening.

      Regards,
      Chris

      Chris Stainthorpe –

  13. Easy to use for customers, so they are more likely to provide feedback, which then helps our business grow. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 22/11/2017 – Add public reply

    • Person’s avatar

      Hi Chris

      Thanks for taking time to give us feedback. I hope things are going from strength to strength at WeFixAlloys.

      Kind regards
      Guy
      --
      Guy Letts
      DDI: 0191 695 6915
      UK:0800 97 88 454 US: (415) 800-3497 International: +44 (0) 191 695 6910

      Guy Letts –

    • 10/10 – How happy are you with our product & service?
    • 8/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 11/11/2017 – Add public reply

    • 5/10 – How happy are you with our product & service?
    • 5/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 09/11/2017 – Add public reply

    • Person’s avatar

      Hi Paul,

      Many thanks for taking the time to leave us feedback.

      Regarding the extra styling, would you mind clarifying which area of the software you are referring to? We present a number of options to your clients on your behalf. I.e. the survey, the emails, and various widgets/pages etc. Once I know that I'll be in a better position to advise on the next course of action.

      We were also sorry to hear that something has gone wrong with communication. Please could you clarify which ticket we have not replied to, as I'm not able to find one on our system. Or perhaps could you forward the original email so we can help.

      Many thanks,
      Luke Brown.
      0191 695 6914

      Luke Brown –

  16. Excellent – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 8/10 – How happy are you with our product & service?
    • 9/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 18/09/2017 – Add public reply

    • 9/10 – How happy are you with our product & service?
    • 9/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 31/07/2017 – Add public reply

    • 9/10 – How happy are you with our product & service?
    • 9/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 28/07/2017 – Add public reply

  19. The team at Customersure are always there - literally! For development, for queries, anything. I struggle to think of another company who are so responsive. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 9/10 – How happy are you with our product & service?
    • 9/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 17/07/2017 – Add public reply

    • Person’s avatar

      Hi Nicki,

      Thank you for the feedback! Much appreciated. I've messaged you separately about the reporting side of things.

      Thanks,
      Luke.

      Luke Brown –

  20. I have been very satisfied with the response times and service we receive from CustomerSure and am able to manage the data easily giving us great insight into our customers' perceptions of the service we provide. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 9/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 03/07/2017 – Add public reply

  21. Customersure is a great product supported by a fantastic team. Customersure is used constantly inside our business to ensure we have happy customers. One of our best decisions was to put it in place and to make all the feedback public. It really keeps us on our toes :) – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 05/05/2017 – Add public reply

    • Person’s avatar

      Hi Adam

      Thanks for the kind words - much appreciated.

      Guy
      --
      Guy Letts

      Guy Letts –

  22. Excellent personal service. Good website integration. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 9/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 03/05/2017 – Add public reply

  23. your team are always immediate to respond and when development is required you give an accurate release date. Who can ask for more... – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 17/01/2017 – Add public reply

    • Person’s avatar

      Hi Nicki

      Thanks for the feedback. We enjoy working with you and it's really helpful to know we're meeting your requirements.

      Guy
      --
      Guy Letts

      Guy Letts –

  24. The system is really easy to use and Customer Sure deliver a quick, helpful service on any queries . – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 8/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 25/11/2016 – Add public reply

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 08/11/2016 – Add public reply

  26. Consistent collection of customer feedback. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 5/10 – How happy are you with our product & service?
    • 7/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 07/11/2016 – Add public reply

    • Person’s avatar

      Hi Claire

      Thank you for taking the time to give us such detailed feedback. I'm really sorry we haven't been keeping up with your expectations on features.

      We do release new features and improvements on a regular basis but we're certainly guilty of failing to communicate them well, and clearly we haven't addessed the ones you've mentioned that you would like to see.

      We'll give you a call to talk through your list and check we've understood the requirements correctly and to let you know what we have planned that we hope will help.

      Guy
      --
      Guy Letts

      Guy Letts –

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 05/11/2016 – Add public reply

    • Person’s avatar

      Hi Jonathan

      Thanks for taking time to give us feedback. I hope all's well with you and the team.

      Guy
      --
      Guy Letts

      Guy Letts –

  28. Excellent product , easy to use and the support is great. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 9/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 26/10/2016 – Add public reply

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 25/10/2016 – Add public reply

    • Person’s avatar

      Hi David

      1. It is a good idea to change the questions from time to time, and get insights into different aspects of your service.

      Here's a recent article I wrote on how to choose questions:

      http://www.customersure.com/blog/best-customer-survey-questions/

      2. Response rates is a good thing to look at from time to time. There's another article here with ideas on how to get more:

      http://www.customersure.com/blog/customer-satisfaction-surveys-tips-for-high-response-rates/

      You can also get creative - one of our customers makes it fun and offers to buy a goat (in Africa, I think) for each piece of feedback received. They receive quite a lot:

      http://www.jonathanford.co.uk/

      I hope that gives you a few ideas.

      Thanks for taking time to give us feedback.

      Guy
      --
      Guy Letts

      Guy Letts –

  30. We use customersure for our two businesses. Great team to deal with. Recommend them highly. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 20/10/2016 – Add public reply

    • Person’s avatar

      Hi Cameron

      Thanks for sparing time to give us feedback - much appreciated.

      Guy
      --
      Guy Letts

      Guy Letts –

  31. We have been using CustomerSure for a long time now, and are very pleased with the way that we have been able to integrate this into part of our overall business customer feedback strategy. We take insights that we get from the CustomerSure surveys, and we use them to make real change in the business - resulting in happier customers overall. We also are really pleased with their support team - who have assisted every step of the way. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 17/10/2016 – Add public reply

    • 8/10 – How happy are you with our product & service?
    • 9/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 05/09/2016 – Add public reply

    • 10/10 – How satisfied were you with the support you received?
    • 10/10 – How friendly and helpful were we?

    – 19/07/2016 – Add public reply

  34. Excellent service as always. Thank you! – How would you describe our performance overall (for our customer review page)?

    • 10/10 – How satisfied were you with the support you received?
    • 10/10 – How friendly and helpful were we?

    – 13/07/2016 – Add public reply

    • 9/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 05/07/2016 – Add public reply

  36. Always available, happy to tweak existing code to fit in with our multiple location business. Thank you - dealing with a company who you know 100% will get back to you... its unusual and hugely appreciated. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 04/07/2016 – Add public reply

    • Person’s avatar

      Nicki,

      Thanks for your kind words! Hope that the feedback you’re receiving continues to be valuable.

      Chris.

      --
      Chris Stainthorpe • Co Founder • CustomerSure
      Take Control of Customer Satisfaction
      +44 7855 388 137 • @CSCSure

      Chris Stainthorpe –

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 16/05/2016 – Add public reply

  38. A brilliantly simple way to monitor your customer satisfaction levels. Keep up the good work. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 05/05/2016 – Add public reply

  39. love the product - so simple – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 8/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 27/04/2016 – Add public reply

  40. I love customer sure! I am not a technical person at all and I find it easy to use, the support team are brilliant and always answer my questions quickly and professionally and are a pleasure to deal with. I would recommend this product and service to anyone who wants to record their clients feedback as an easy way to stay in touch with their clients. Great product, great support and easy to use. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 26/04/2016 – Add public reply

    • 9/10 – How happy are you with our product & service?
    • 9/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 19/04/2016 – Add public reply

  42. Transparency in what people think of the service focuses the mind incredibly. Although I knew clients generally had good feedback the experience of 'going public' with feedback made the importance of delivering a great service about 100 times more real. You have to experience it to understand. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 8/10 – How happy are you with our product & service?
    • 8/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 04/03/2016 – Add public reply

  43. Customersure is a complete system to get feedback from our clients on how we can improve. The most important thing for us, is that our clients are happy. This is the key to running a happy business and growing as one happy customer will recommend you to ten others in their lifetime. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 01/03/2016 – Add public reply

    • 7/10 – How happy are you with our product & service?
    • 7/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 25/01/2016 – Add public reply

  45. Customer Sure have been responsive since the initial phonecall with them 18 months ago. Always there to assist with queries, but basically the system runs smoothly all on its own! Wouldn't hesitate to recommend Luke and his team. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 04/01/2016 – Add public reply

  46. Customer Sure is extremely easy to use, and our customers appear to be very happy to spend the few moments it takes to complete the survey. It is very reassuring when we get such a lot of positive feedback. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 8/10 – How happy are you with our product & service?
    • 8/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 16/11/2015 – Add public reply

  47. Customersure has proved to be very reliable, easy to use and valued by our customers. the feedback response rates are remarkably high. Cant recommend it highly enough. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 13/11/2015 – Add public reply

  48. All aspects of Customer Sure is just so user friendly - for us it is really simple to create and send out the surveys and for our customers extremely easy to fill out! Great support from Guy throughout the whole journey! Thank you we are now receiving some great feedback from customers and our Sales team has visibility of our NPS score all day long! – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 10/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 13/11/2015 – Add public reply

  49. Easy to get started, simple to use and provides me with the insight and analytics I need to understand customers thoughts on the service my team provides. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 9/10 – How happy are you with our product & service?
    • 9/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 10/11/2015 – Add public reply

  50. It has been great from two sides: marketing and being the only/first rec company to use transparent review feedback and internally to ensure we are all achieving a high standard of customer service – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

    • 9/10 – How happy are you with our product & service?
    • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

    – 09/11/2015 – Add public reply

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Trustworthy Reviews

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