CustomerSure reviews and feedback - independently hosted by CustomerSure

Always been delighted with you guys! – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

9/10 – How happy are you with our product & service?
10/10 – How likely is it that you would recommend our company to a friend or colleague?

Jonathan Ford – 04 Nov 15 – Add public reply

Great service, rapidly got up Google and promoted our unique recruitment service effectively. Metrics on our website shows that visitors nearly all read these reviews and are influenced by them. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

10/10 – How happy are you with our product & service?
10/10 – How likely is it that you would recommend our company to a friend or colleague?

Alex McMillan – 28 Oct 15 – Add public reply

Hi Alex

Glad to hear it's going well. Thank you very much for taking time to give us feedback.

Guy

Guy Letts – 28 Oct 15

great product for client surveys, easy to use and I would recommend to other companies thinking of using a customer feedback system. also the support from Guy and the team is excellent. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

8/10 – How happy are you with our product & service?
8/10 – How likely is it that you would recommend our company to a friend or colleague?

Sam Weston – 27 Oct 15 – Add public reply

10/10 – How happy are you with our product & service?
10/10 – How likely is it that you would recommend our company to a friend or colleague?

Paul Lydiate – 27 Oct 15 – Add public reply

now getting reviews and need to do something with them and wondering how to do this – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

10/10 – How happy are you with our product & service?
10/10 – How likely is it that you would recommend our company to a friend or colleague?

David Delve – 26 Oct 15 – Add public reply

Hi David

Thanks very much for taking the trouble to give feedback. I'm glad you're finding the feedback helpful. If you'd like to chat about next steps and how to build on the feedback you've received send me some times that you're free and I'll get in touch.

Guy

Guy Letts – 26 Oct 15

The system is so user friendly and easy to add more functionality. The team have supported us with all our needs and I am sure they will continue to do so. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

10/10 – How happy are you with our product & service?
10/10 – How likely is it that you would recommend our company to a friend or colleague?

Suzy Rand – 20 Oct 15 – Add public reply

Hi Suzy

Thanks for the kind words - we really appreciate the feedback. I hope all's well with you and your team.

Guy

Guy Letts – 20 Oct 15

8/10 – How happy are you with our product & service?
9/10 – How likely is it that you would recommend our company to a friend or colleague?

Damion Viney – 13 Aug 15 – Add public reply

Hi Damion

Thanks for the feedback. I hope things are going well for you.

Guy
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Guy Letts

Guy Letts – 13 Aug 15

great support, great, attentive service, simple and easy to use product, just wish it was more authoritative like trust pilot, or review centre. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

5/10 – How happy are you with our product & service?
5/10 – How likely is it that you would recommend our company to a friend or colleague?

cometocapetown.com – 28 Jul 15 – Add public reply

Hi James,

Thanks for the feedback. I'll drop you a more detailed reply in private, but in general, we aren't a comparable product to review sites like Trustpilot.

Most businesses use CustomerSure to get feedback that they use to improve their processes and train their staff to deliver better customer service. Publishing that feedback in public, and using it for SEO is usually a secondary goal, which is why we're not 'optimised' for this.

Our focus is always on helping businesses do better for their existing customers (and thus getting more repeat business and winning new customers from word-of-mouth referrals). Whilst it's possible to use the feedback in other ways, it's not the primary use-case for most businesses.

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Chris Stainthorpe

Chris Stainthorpe – 29 Jul 15

10/10 – How happy are you with our product & service?
10/10 – How likely is it that you would recommend our company to a friend or colleague?

Lorraine Hills – 21 Jul 15 – Add public reply

Hi Lorraine

Thanks very much for helping us by giving feedback.

Let us know if there's ever anything we can do to help.

Kind regards
Guy
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Guy Letts

Guy Letts – 21 Jul 15

Using this service was very easy and support has been very good. Customer surveys/comments on our website has given prospective customers confidence to place orders. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

10/10 – How happy are you with our product & service?
10/10 – How likely is it that you would recommend our company to a friend or colleague?

Geoff Allsopp – 03 Jul 15 – Add public reply

Hi Geoff

Thanks for the helpful feedback - I'm glad things are going well.

Guy Letts – 03 Jul 15

Great tool, really helped us to understand what our customers think and feel about us. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

7/10 – How happy are you with our product & service?
10/10 – How likely is it that you would recommend our company to a friend or colleague?

Olly Evans – 30 Jun 15 – Add public reply

An efficient Customer Review service - not only is it third party so completely independant but also the team, and particularly Luke, are always on hand and willing to tweak design features to assist with our bespoke requirements. Best of all - they get back to you straight away! Thank you – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

10/10 – How happy are you with our product & service?
10/10 – How likely is it that you would recommend our company to a friend or colleague?

Six Physio – 15 Jun 15 – Add public reply

Hi Nicki

Thanks for taking the trouble to give us feedback - we're really pleased it's all working well for you.

Guy

Guy Letts – 15 Jun 15

Great product and service! This technology has provided another touchpoint that allows us to further deepen the donor relationship and strengthen donor loyalty. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

9/10 – How happy are you with our product & service?
9/10 – How likely is it that you would recommend our company to a friend or colleague?

Candace Judson – 12 Jun 15 – Add public reply

Great product and extremely responsive support staff. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

9/10 – How happy are you with our product & service?
10/10 – How likely is it that you would recommend our company to a friend or colleague?

Thomas Ochsenbein – 18 May 15 – Add public reply

Excellent - thanks – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

PD – 15 May 15 – Add public reply

We've been really pleased with CustomerSure. Not just the product, but especially the support. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

9/10 – How happy are you with our product & service?
9/10 – How likely is it that you would recommend our company to a friend or colleague?

Paul Bulpitt – 11 May 15 – Add public reply

Great company to deal with. Responsive, efficient and friendly. – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

Thomas – 24 Apr 15 – Add public reply

Brilliant service. Helps me win new work... and helps me to keep our current clients happy. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

10/10 – How happy are you with our product & service?
10/10 – How likely is it that you would recommend our company to a friend or colleague?

Jonathan Ford – 27 Mar 15 – Add public reply

Chris is a star! – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

Adam Kuznesof – 17 Mar 15 – Add public reply

Customersure is a great tool for communicating with our customers both to check we satisfy their needs and also for general enquiries and relationship management. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

8/10 – How happy are you with our product & service?
9/10 – How likely is it that you would recommend our company to a friend or colleague?

Michael Stainthorpe – 09 Mar 15 – Add public reply

Installing this software on your website and utilising the surveys is the best decision a company could make. Since actively seeking (and more importantly acting on) feedback we've never looked back. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

10/10 – How happy are you with our product & service?
10/10 – How likely is it that you would recommend our company to a friend or colleague?

Lesley Henderson – 25 Feb 15 – Add public reply

Hi Lesley,

Thank you so much for your kind feedback. It’s great to know that you’re still seeing the benefits.

If you ever need anything at all, or have any ideas to make the product better, please just let us know.

Thanks,
Luke.

Luke Brown – 25 Feb 15

10/10 – How happy are you with our product & service?
10/10 – How likely is it that you would recommend our company to a friend or colleague?

Wayne Williams – 04 Feb 15 – Add public reply

As usual, Guy and his team provided me with an amazing support (3 minutes answer time) and an amazing product. Thank you once again – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

Segev – 24 Jan 15 – Add public reply

Customersure is a great produce run by a great team. Capturing our client's feedback has been a very powerful tool that is key to continuous improvement of our service and winning new customers. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

10/10 – How happy are you with our product & service?
10/10 – How likely is it that you would recommend our company to a friend or colleague?

Adam Kuznesof – 20 Jan 15 – Add public reply

Great. Thank you for fixing the problem we had. – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

Customer Service – 21 Oct 14 – Add public reply

great! – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

Russell Kain – 09 Oct 14 – Add public reply

We are able to actively seek feedback from customers and be more responsive in actioning their suggestions. Complaints are also dealt with much quicker since obtaining this service as they are easily identified upon receipt. – What are the main benefits you get from using CustomerSure?

9/10 – How satisfied are you with us overall?

Lesley – 16 Jun 14 – Add public reply

It is easy to get feedback from our customers and it keeps them all in the same place. – What are the main benefits you get from using CustomerSure?

9/10 – How satisfied are you with us overall?

Rebecca – 16 Jun 14 – Add public reply

Hi Rebecca

I've noted your comment to make the surveys more flexible and added it to our development list.

Thanks for taking the trouble to give us feedback.

Guy

Guy Letts – 16 Jun 14

Customer feedback lets me know when customers are unhappy and likely not to repurchase = it helps mean reduce my lost customers – What are the main benefits you get from using CustomerSure?

8/10 – How satisfied are you with us overall?

Nick – 15 Jun 14 – Add public reply

10/10 – How satisfied are you with us overall?

Michael – 14 Jun 14 – Add public reply

Using CustomerSure to really hammer home our superior delivery of customer service versus our main competitors. We not only promote our CustomerSure ratings and comments on our website, but also tweet them and publish screenshots of them in our newsletters. Snowball effect ... one good review leads to another. – What are the main benefits you get from using CustomerSure?

10/10 – How satisfied are you with us overall?

George – 14 Jun 14 – Add public reply

Instant and honest display of customer testimonial with helpful periodic emails. – What are the main benefits you get from using CustomerSure?

7/10 – How satisfied are you with us overall?

Nick Hill – 13 Jun 14 – Add public reply

Management of customer enquires – What are the main benefits you get from using CustomerSure?

8/10 – How satisfied are you with us overall?

Michael – 13 Jun 14 – Add public reply

10/10 – How satisfied are you with us overall?

Russell – 13 Jun 14 – Add public reply

10/10 – How satisfied are you with us overall?

Stephen – 13 Jun 14 – Add public reply

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

Adrian Pearson – 03 Apr 14 – Add public reply

Excellent product coupled with fantastic customer service. Keep doing what you're doing. – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

Russell Kain – 04 Nov 13 – Add public reply

Fantastic software, easy to use and great support. – How would you describe your experience overall? (For our reviews page)

9/10 – How would you rate the quality of our software?
10/10 – How would you rate our support?
10/10 – How well do we communicate with you?

RoniB – 28 Aug 13 – Add public reply

Signed up a few days ago and already have 19 reviews. I think this is the quickest and easiest way to gain feedback from our customers. Had a few teething problems but Guy and the team have been fantastic in sorting it out for us. Highly recommended! – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

Adeel Yasin – 23 Jul 13 – Add public reply

Thanks, Adeel. Glad it's working well for you.
Guy

Guy Letts – 23 Jul 13

excellent – How would you describe your experience overall? (For our reviews page)

10/10 – How would you rate the quality of our software?
10/10 – How would you rate our support?
10/10 – How well do we communicate with you?

Wayne Williams – 22 Jul 13 – Add public reply

CustomerSure is the best software I have invested in this year. It’s brought me closer to clients and ensures I am aware of any issues either positive or negative right away. It’s a must-buy for every business who is serious about their customers – How would you describe your experience overall? (For our reviews page)

10/10 – How would you rate the quality of our software?
10/10 – How would you rate our support?
10/10 – How well do we communicate with you?

Stephen Paul – 12 Jul 13 – Add public reply

7/10 – How would you rate the quality of our software?
10/10 – How would you rate our support?
10/10 – How well do we communicate with you?

Jonathan Philp – 12 Jul 13 – Add public reply

responsive & helpful replies to our enquiry. great stuff:-) – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

robert mccandless – 11 Jul 13 – Add public reply

Customersure has allowed us to focus on helping our new customers and trial users in getting the best from our own software. It eases the communication with our users which means we can handle requests efficiently coming from different geographies and timezones. – How would you describe your experience overall? (For our reviews page)

9/10 – How would you rate the quality of our software?
9/10 – How would you rate our support?
9/10 – How well do we communicate with you?

Steve Fewster – 05 Jul 13 – Add public reply

Excellent service, thanks – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

Sian – 25 Jun 13 – Add public reply

Very good - quick and detailed response. – How would you describe our performance overall (for our customer review page)?

9/10 – How satisfied were you with the support you received?
9/10 – How friendly and helpful were we?

K. Brown – 18 Apr 13 – Add public reply

Not only were the service levels great but everyone involved went beyond what one would expect from a supplier. CustomerSure really offer a Gold standard in customer care. – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

Philip Caplan – 07 Mar 13 – Add public reply

Many thanks for the kind feedback, Philip, it's much appreciated.

Guy

Guy Letts – 07 Mar 13

Excellent – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

Graham Miller – 08 Feb 13 – Add public reply

Chris Stainthorpe at CustomerSure was incredibly helpful and solved any problems we were having, he was very patient and provided quick and easy solutions. Very pleased with the service provided. – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

Hannah Thatcher – 20 Sep 12 – Add public reply

amazing! – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

elspeth – 15 Jun 12 – Add public reply

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