• 10/10 – How happy are you with our product & service?
  • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

25 Oct 16 Add public reply

  • Person’s avatar

    Hi David

    1. It is a good idea to change the questions from time to time, and get insights into different aspects of your service.

    Here's a recent article I wrote on how to choose questions:

    http://www.customersure.com/blog/best-customer-survey-questions/

    2. Response rates is a good thing to look at from time to time. There's another article here with ideas on how to get more:

    http://www.customersure.com/blog/customer-satisfaction-surveys-tips-for-high-response-rates/

    You can also get creative - one of our customers makes it fun and offers to buy a goat (in Africa, I think) for each piece of feedback received. They receive quite a lot:

    http://www.jonathanford.co.uk/

    I hope that gives you a few ideas.

    Thanks for taking time to give us feedback.

    Guy
    --
    Guy Letts

    Guy Letts –