CustomerSure Reviews
Onze klanten geven ons 9.5/10, gebaseerd op 143 beoordelingen en 143 scores.
Customersure has proved to be very reliable, easy to use and valued by our customers. the feedback response rates are remarkably high. Cant recommend it highly enough. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?
- 10/10 – How happy are you with our product & service?
- 10/10 – How likely is it that you would recommend our company to a friend or colleague?
Rob McCandless – 13/11/2015
All aspects of Customer Sure is just so user friendly - for us it is really simple to create and send out the surveys and for our customers extremely easy to fill out! Great support from Guy throughout the whole journey! Thank you we are now receiving some great feedback from customers and our Sales team has visibility of our NPS score all day long! – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?
- 10/10 – How happy are you with our product & service?
- 10/10 – How likely is it that you would recommend our company to a friend or colleague?
Rhian Rouse – 13/11/2015
Easy to get started, simple to use and provides me with the insight and analytics I need to understand customers thoughts on the service my team provides. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?
- 9/10 – How happy are you with our product & service?
- 9/10 – How likely is it that you would recommend our company to a friend or colleague?
Victoria Thornton – 10/11/2015
It has been great from two sides: marketing and being the only/first rec company to use transparent review feedback and internally to ensure we are all achieving a high standard of customer service – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?
- 9/10 – How happy are you with our product & service?
- 10/10 – How likely is it that you would recommend our company to a friend or colleague?
Victoria Colverson – 09/11/2015
Always been delighted with you guys! – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?
- 9/10 – How happy are you with our product & service?
- 10/10 – How likely is it that you would recommend our company to a friend or colleague?
Jonathan Ford – 04/11/2015
Great service, rapidly got up Google and promoted our unique recruitment service effectively. Metrics on our website shows that visitors nearly all read these reviews and are influenced by them. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?
- 10/10 – How happy are you with our product & service?
- 10/10 – How likely is it that you would recommend our company to a friend or colleague?
Alex McMillan – 28/10/2015
Hi Alex
Glad to hear it's going well. Thank you very much for taking time to give us feedback.
Guy
Guy Letts –
great product for client surveys, easy to use and I would recommend to other companies thinking of using a customer feedback system. also the support from Guy and the team is excellent. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?
- 8/10 – How happy are you with our product & service?
- 8/10 – How likely is it that you would recommend our company to a friend or colleague?
Sam Weston – 27/10/2015
- 10/10 – How happy are you with our product & service?
- 10/10 – How likely is it that you would recommend our company to a friend or colleague?
Paul Lydiate – 27/10/2015
now getting reviews and need to do something with them and wondering how to do this – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?
- 10/10 – How happy are you with our product & service?
- 10/10 – How likely is it that you would recommend our company to a friend or colleague?
David Delve – 26/10/2015
Hi David
Thanks very much for taking the trouble to give feedback. I'm glad you're finding the feedback helpful. If you'd like to chat about next steps and how to build on the feedback you've received send me some times that you're free and I'll get in touch.
Guy
Guy Letts –
The system is so user friendly and easy to add more functionality. The team have supported us with all our needs and I am sure they will continue to do so. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?
- 10/10 – How happy are you with our product & service?
- 10/10 – How likely is it that you would recommend our company to a friend or colleague?
Suzy Rand – 20/10/2015
Hi Suzy
Thanks for the kind words - we really appreciate the feedback. I hope all's well with you and your team.
Guy
Guy Letts –
- 8/10 – How happy are you with our product & service?
- 9/10 – How likely is it that you would recommend our company to a friend or colleague?
Damion Viney – 13/08/2015
Hi Damion
Thanks for the feedback. I hope things are going well for you.
Guy
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Guy Letts
Guy Letts –
great support, great, attentive service, simple and easy to use product, just wish it was more authoritative like trust pilot, or review centre. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?
- 5/10 – How happy are you with our product & service?
- 5/10 – How likely is it that you would recommend our company to a friend or colleague?
cometocapetown.com – 28/07/2015
Hi James,
Thanks for the feedback. I'll drop you a more detailed reply in private, but in general, we aren't a comparable product to review sites like Trustpilot.
Most businesses use CustomerSure to get feedback that they use to improve their processes and train their staff to deliver better customer service. Publishing that feedback in public, and using it for SEO is usually a secondary goal, which is why we're not 'optimised' for this.
Our focus is always on helping businesses do better for their existing customers (and thus getting more repeat business and winning new customers from word-of-mouth referrals). Whilst it's possible to use the feedback in other ways, it's not the primary use-case for most businesses.
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Chris Stainthorpe
Chris Stainthorpe –
- 10/10 – How happy are you with our product & service?
- 10/10 – How likely is it that you would recommend our company to a friend or colleague?
Lorraine Hills – 21/07/2015
Hi Lorraine
Thanks very much for helping us by giving feedback.
Let us know if there's ever anything we can do to help.
Kind regards
Guy
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Guy Letts
Guy Letts –
Using this service was very easy and support has been very good. Customer surveys/comments on our website has given prospective customers confidence to place orders. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?
- 10/10 – How happy are you with our product & service?
- 10/10 – How likely is it that you would recommend our company to a friend or colleague?
Geoff Allsopp – 03/07/2015
Hi Geoff
Thanks for the helpful feedback - I'm glad things are going well.
Guy Letts –
Great tool, really helped us to understand what our customers think and feel about us. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?
- 7/10 – How happy are you with our product & service?
- 10/10 – How likely is it that you would recommend our company to a friend or colleague?
Olly Evans – 30/06/2015
An efficient Customer Review service - not only is it third party so completely independant but also the team, and particularly Luke, are always on hand and willing to tweak design features to assist with our bespoke requirements. Best of all - they get back to you straight away! Thank you – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?
- 10/10 – How happy are you with our product & service?
- 10/10 – How likely is it that you would recommend our company to a friend or colleague?
Six Physio – 15/06/2015
Hi Nicki
Thanks for taking the trouble to give us feedback - we're really pleased it's all working well for you.
Guy
Guy Letts –
Great product and service! This technology has provided another touchpoint that allows us to further deepen the donor relationship and strengthen donor loyalty. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?
- 9/10 – How happy are you with our product & service?
- 9/10 – How likely is it that you would recommend our company to a friend or colleague?
Candace Judson – 12/06/2015
Great product and extremely responsive support staff. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?
- 9/10 – How happy are you with our product & service?
- 10/10 – How likely is it that you would recommend our company to a friend or colleague?
Thomas Ochsenbein – 18/05/2015
Excellent - thanks – How would you describe our performance overall (for our customer review page)?
- 10/10 – How satisfied were you with the support you received?
- 10/10 – How friendly and helpful were we?
PD – 15/05/2015
We've been really pleased with CustomerSure. Not just the product, but especially the support. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?
- 9/10 – How happy are you with our product & service?
- 9/10 – How likely is it that you would recommend our company to a friend or colleague?
Paul Bulpitt – 11/05/2015
Great company to deal with. Responsive, efficient and friendly. – How would you describe our performance overall (for our customer review page)?
- 10/10 – How satisfied were you with the support you received?
- 10/10 – How friendly and helpful were we?
Thomas – 24/04/2015
Brilliant service. Helps me win new work... and helps me to keep our current clients happy. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?
- 10/10 – How happy are you with our product & service?
- 10/10 – How likely is it that you would recommend our company to a friend or colleague?
Jonathan Ford – 27/03/2015
Chris is a star! – How would you describe our performance overall (for our customer review page)?
- 10/10 – How satisfied were you with the support you received?
- 10/10 – How friendly and helpful were we?
Adam Kuznesof – 17/03/2015
Customersure is a great tool for communicating with our customers both to check we satisfy their needs and also for general enquiries and relationship management. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?
- 8/10 – How happy are you with our product & service?
- 9/10 – How likely is it that you would recommend our company to a friend or colleague?
Michael Stainthorpe – 09/03/2015
Installing this software on your website and utilising the surveys is the best decision a company could make. Since actively seeking (and more importantly acting on) feedback we've never looked back. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?
- 10/10 – How happy are you with our product & service?
- 10/10 – How likely is it that you would recommend our company to a friend or colleague?
Lesley Henderson – 25/02/2015
Hi Lesley,
Thank you so much for your kind feedback. It’s great to know that you’re still seeing the benefits.
If you ever need anything at all, or have any ideas to make the product better, please just let us know.
Thanks,
Luke.
Luke Brown –
- 10/10 – How happy are you with our product & service?
- 10/10 – How likely is it that you would recommend our company to a friend or colleague?
Wayne Williams – 04/02/2015
As usual, Guy and his team provided me with an amazing support (3 minutes answer time) and an amazing product. Thank you once again – How would you describe our performance overall (for our customer review page)?
- 10/10 – How satisfied were you with the support you received?
- 10/10 – How friendly and helpful were we?
Segev – 24/01/2015
Customersure is a great produce run by a great team. Capturing our client's feedback has been a very powerful tool that is key to continuous improvement of our service and winning new customers. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?
- 10/10 – How happy are you with our product & service?
- 10/10 – How likely is it that you would recommend our company to a friend or colleague?
Adam Kuznesof – 20/01/2015
Great. Thank you for fixing the problem we had. – How would you describe our performance overall (for our customer review page)?
- 10/10 – How satisfied were you with the support you received?
- 10/10 – How friendly and helpful were we?
Customer Service – 21/10/2014
great! – How would you describe our performance overall (for our customer review page)?
- 10/10 – How satisfied were you with the support you received?
- 10/10 – How friendly and helpful were we?
Russell Kain – 09/10/2014
- 10/10 – How satisfied were you with the support you received?
- 10/10 – How friendly and helpful were we?
Adrian Pearson – 03/04/2014
Excellent product coupled with fantastic customer service. Keep doing what you're doing. – How would you describe our performance overall (for our customer review page)?
- 10/10 – How satisfied were you with the support you received?
- 10/10 – How friendly and helpful were we?
Russell Kain – 04/11/2013
Signed up a few days ago and already have 19 reviews. I think this is the quickest and easiest way to gain feedback from our customers. Had a few teething problems but Guy and the team have been fantastic in sorting it out for us. Highly recommended! – How would you describe our performance overall (for our customer review page)?
- 10/10 – How satisfied were you with the support you received?
- 10/10 – How friendly and helpful were we?
Adeel Yasin – 23/07/2013
Thanks, Adeel. Glad it's working well for you.
Guy
Guy Letts –
responsive & helpful replies to our enquiry. great stuff:-) – How would you describe our performance overall (for our customer review page)?
- 10/10 – How satisfied were you with the support you received?
- 10/10 – How friendly and helpful were we?
robert mccandless – 11/07/2013
Excellent service, thanks – How would you describe our performance overall (for our customer review page)?
- 10/10 – How satisfied were you with the support you received?
- 10/10 – How friendly and helpful were we?
Sian – 25/06/2013
Very good - quick and detailed response. – How would you describe our performance overall (for our customer review page)?
- 9/10 – How satisfied were you with the support you received?
- 9/10 – How friendly and helpful were we?
K. Brown – 18/04/2013
Not only were the service levels great but everyone involved went beyond what one would expect from a supplier. CustomerSure really offer a Gold standard in customer care. – How would you describe our performance overall (for our customer review page)?
- 10/10 – How satisfied were you with the support you received?
- 10/10 – How friendly and helpful were we?
Philip Caplan – 07/03/2013
Many thanks for the kind feedback, Philip, it's much appreciated.
Guy
Guy Letts –
Excellent – How would you describe our performance overall (for our customer review page)?
- 10/10 – How satisfied were you with the support you received?
- 10/10 – How friendly and helpful were we?
Graham Miller – 08/02/2013
Chris Stainthorpe at CustomerSure was incredibly helpful and solved any problems we were having, he was very patient and provided quick and easy solutions. Very pleased with the service provided. – How would you describe our performance overall (for our customer review page)?
- 10/10 – How satisfied were you with the support you received?
- 10/10 – How friendly and helpful were we?
Hannah Thatcher – 20/09/2012
amazing! – How would you describe our performance overall (for our customer review page)?
- 10/10 – How satisfied were you with the support you received?
- 10/10 – How friendly and helpful were we?
elspeth – 15/06/2012
I have never had customer service as speedy, efficient and proactive as the service at Customersure. I can not sing their praises enough. So helpful and friendly. – How would you describe our performance overall (for our customer review page)?
- 10/10 – How satisfied were you with the support you received?
- 10/10 – How friendly and helpful were we?
Georgia – 08/06/2012
I received a very prompt and professional service. I was very impressed by the way CustomerSure handled my problem, the advice Guy gave me was excellent, thank you. – How would you describe our performance overall (for our customer review page)?
- 10/10 – How satisfied were you with the support you received?
- 10/10 – How friendly and helpful were we?
Lucy Jordon, The Jordon Group – 01/06/2012
Really helpful and was able to answer my query in one phonecall – How would you describe our performance overall (for our customer review page)?
- 10/10 – How satisfied were you with the support you received?
- 10/10 – How friendly and helpful were we?
Victoria – 19/04/2012
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