Les commentaires et feedback de CustomerSure sont hosté indépendamenet par CustomerSure

We are able to actively seek feedback from customers and be more responsive in actioning their suggestions. Complaints are also dealt with much quicker since obtaining this service as they are easily identified upon receipt. – What are the main benefits you get from using CustomerSure?

9/10 – How satisfied are you with us overall?

Lesley – 16 Jun 14 – Add public reply

It is easy to get feedback from our customers and it keeps them all in the same place. – What are the main benefits you get from using CustomerSure?

9/10 – How satisfied are you with us overall?

Rebecca – 16 Jun 14 – Add public reply

Hi Rebecca

I've noted your comment to make the surveys more flexible and added it to our development list.

Thanks for taking the trouble to give us feedback.

Guy

Guy Letts – 16 Jun 14

Customer feedback lets me know when customers are unhappy and likely not to repurchase = it helps mean reduce my lost customers – What are the main benefits you get from using CustomerSure?

8/10 – How satisfied are you with us overall?

Nick – 15 Jun 14 – Add public reply

10/10 – How satisfied are you with us overall?

Michael – 14 Jun 14 – Add public reply

Using CustomerSure to really hammer home our superior delivery of customer service versus our main competitors. We not only promote our CustomerSure ratings and comments on our website, but also tweet them and publish screenshots of them in our newsletters. Snowball effect ... one good review leads to another. – What are the main benefits you get from using CustomerSure?

10/10 – How satisfied are you with us overall?

George – 14 Jun 14 – Add public reply

Instant and honest display of customer testimonial with helpful periodic emails. – What are the main benefits you get from using CustomerSure?

7/10 – How satisfied are you with us overall?

Nick Hill – 13 Jun 14 – Add public reply

Management of customer enquires – What are the main benefits you get from using CustomerSure?

8/10 – How satisfied are you with us overall?

Michael – 13 Jun 14 – Add public reply

10/10 – How satisfied are you with us overall?

Russell – 13 Jun 14 – Add public reply

10/10 – How satisfied are you with us overall?

Stephen – 13 Jun 14 – Add public reply

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

Adrian Pearson – 03 Apr 14 – Add public reply

Excellent product coupled with fantastic customer service. Keep doing what you're doing. – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

Russell Kain – 04 Nov 13 – Add public reply

Fantastic software, easy to use and great support. – How would you describe your experience overall? (For our reviews page)

9/10 – How would you rate the quality of our software?
10/10 – How would you rate our support?
10/10 – How well do we communicate with you?

RoniB – 28 Aug 13 – Add public reply

Signed up a few days ago and already have 19 reviews. I think this is the quickest and easiest way to gain feedback from our customers. Had a few teething problems but Guy and the team have been fantastic in sorting it out for us. Highly recommended! – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

Adeel Yasin – 23 Jul 13 – Add public reply

Thanks, Adeel. Glad it's working well for you.
Guy

Guy Letts – 23 Jul 13

excellent – How would you describe your experience overall? (For our reviews page)

10/10 – How would you rate the quality of our software?
10/10 – How would you rate our support?
10/10 – How well do we communicate with you?

Wayne Williams – 22 Jul 13 – Add public reply

CustomerSure is the best software I have invested in this year. It’s brought me closer to clients and ensures I am aware of any issues either positive or negative right away. It’s a must-buy for every business who is serious about their customers – How would you describe your experience overall? (For our reviews page)

10/10 – How would you rate the quality of our software?
10/10 – How would you rate our support?
10/10 – How well do we communicate with you?

Stephen Paul – 12 Jul 13 – Add public reply

7/10 – How would you rate the quality of our software?
10/10 – How would you rate our support?
10/10 – How well do we communicate with you?

Jonathan Philp – 12 Jul 13 – Add public reply

responsive & helpful replies to our enquiry. great stuff:-) – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

robert mccandless – 11 Jul 13 – Add public reply

Customersure has allowed us to focus on helping our new customers and trial users in getting the best from our own software. It eases the communication with our users which means we can handle requests efficiently coming from different geographies and timezones. – How would you describe your experience overall? (For our reviews page)

9/10 – How would you rate the quality of our software?
9/10 – How would you rate our support?
9/10 – How well do we communicate with you?

Steve Fewster – 05 Jul 13 – Add public reply

Excellent service, thanks – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

Sian – 25 Jun 13 – Add public reply

Very good - quick and detailed response. – How would you describe our performance overall (for our customer review page)?

9/10 – How satisfied were you with the support you received?
9/10 – How friendly and helpful were we?

K. Brown – 18 Apr 13 – Add public reply

Not only were the service levels great but everyone involved went beyond what one would expect from a supplier. CustomerSure really offer a Gold standard in customer care. – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

Philip Caplan – 07 Mar 13 – Add public reply

Many thanks for the kind feedback, Philip, it's much appreciated.

Guy

Guy Letts – 07 Mar 13

Excellent – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

Graham Miller – 08 Feb 13 – Add public reply

Chris Stainthorpe at CustomerSure was incredibly helpful and solved any problems we were having, he was very patient and provided quick and easy solutions. Very pleased with the service provided. – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

Hannah Thatcher – 20 Sep 12 – Add public reply

amazing! – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

elspeth – 15 Jun 12 – Add public reply

I have never had customer service as speedy, efficient and proactive as the service at Customersure. I can not sing their praises enough. So helpful and friendly. – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

Georgia – 08 Jun 12 – Add public reply

I received a very prompt and professional service. I was very impressed by the way CustomerSure handled my problem, the advice Guy gave me was excellent, thank you. – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

Lucy Jordon, The Jordon Group – 01 Jun 12 – Add public reply

Really helpful and was able to answer my query in one phonecall – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

Victoria – 19 Apr 12 – Add public reply

10/10 – How would you rate the quality of our software?
10/10 – How would you rate our support?
10/10 – How well do we communicate with you?

Mike Simpkin – 05 Mar 12 – Add public reply

9/10 – How would you rate the quality of our software?
10/10 – How would you rate our support?
10/10 – How well do we communicate with you?

Sarah Stewart – 12 Dec 11 – Add public reply

9/10 – How would you rate the quality of our software?
9/10 – How would you rate our support?
9/10 – How well do we communicate with you?

phil murray – 06 Dec 11 – Add public reply

Keep up the good work guys! – How would you describe your experience overall? (For our reviews page)

10/10 – How would you rate the quality of our software?
10/10 – How would you rate our support?
10/10 – How well do we communicate with you?

Kelly Adamson – 05 Dec 11 – Add public reply

Thanks for the feedback, Kelly, it's much appreciated.

Guy Letts – 05 Dec 11

Everything I saw impressed me. I am looking forward to using it again and again. – How would you describe your experience overall? (For our reviews page)

9/10 – How would you rate the quality of our software?
8/10 – How would you rate our support?
9/10 – How well do we communicate with you?

Adrian Swinscoe – 05 Dec 11 – Add public reply

What can I say? Fell in love with the product when I first learned about it and it gets better and better - seemingly every week. Customer support has been excellent - often proactively solving issues before I have been able to report them. Definitely a company that is so confident in their product that they use it themselves to improve their own service. Good one guys. – How would you describe your experience overall? (For our reviews page)

10/10 – How would you rate the quality of our software?
10/10 – How would you rate our support?
10/10 – How well do we communicate with you?

Jon Whiten – 02 Dec 11 – Add public reply

Thanks for the kind words, Jon. Much appreciated.

Guy Letts – 02 Dec 11

I only marked your software down for one reason which is the length of the url that's created for the surveys. I understand why they are that length but I feel it may prevent some people from promoting their survey requests on stationery. Apart from that all is good. – How would you describe your experience overall? (For our reviews page)

9/10 – How would you rate the quality of our software?
10/10 – How would you rate our support?
10/10 – How well do we communicate with you?

Paul Dougherty – 02 Dec 11 – Add public reply

Thanks very much for the feedback, Paul. A printable survey link is definitely something we'll be adding and we'll let you know as soon as it's done.

Guy

Guy Letts – 02 Dec 11

Great work guys! I can't wait until you can also pass parameters along so that we can keep the information provided that triggered our survey. – How would you describe your experience overall? (For our reviews page)

10/10 – How would you rate the quality of our software?
10/10 – How would you rate our support?
10/10 – How well do we communicate with you?

Adam A. Kuznesof, Transcendit Ltd. - www.transcendit.co.uk – 02 Dec 11 – Add public reply

Hi Adam, thank you for taking the time to complete our survey, we really do appreciate it.

In the new year we’ll be looking at some innovative ways to automate the sending of surveys, just like you guys do already! I'm confident when we do that, this feature will reach the top of our hit list. As ever I'll keep you posted.

Luke Brown – 02 Dec 11

You are very responsive and do take on board suggestions. We do think that there should be more flexibility with the home screen layout. The change of text colours was good though. – How would you describe your experience overall? (For our reviews page)

8/10 – How would you rate the quality of our software?
10/10 – How would you rate our support?
10/10 – How well do we communicate with you?

Richard Farrey – 02 Dec 11 – Add public reply

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