Les commentaires et feedback de CustomerSure sont hosté indépendamenet par CustomerSure

8/10 – How happy are you with our product & service?
9/10 – How likely is it that you would recommend our company to a friend or colleague?

Damion Viney – 13.08.2015 – Add public reply

Hi Damion

Thanks for the feedback. I hope things are going well for you.

Guy
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Guy Letts

Guy Letts – 13.08.2015

great support, great, attentive service, simple and easy to use product, just wish it was more authoritative like trust pilot, or review centre. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

5/10 – How happy are you with our product & service?
5/10 – How likely is it that you would recommend our company to a friend or colleague?

cometocapetown.com – 28.07.2015 – Add public reply

Hi James,

Thanks for the feedback. I'll drop you a more detailed reply in private, but in general, we aren't a comparable product to review sites like Trustpilot.

Most businesses use CustomerSure to get feedback that they use to improve their processes and train their staff to deliver better customer service. Publishing that feedback in public, and using it for SEO is usually a secondary goal, which is why we're not 'optimised' for this.

Our focus is always on helping businesses do better for their existing customers (and thus getting more repeat business and winning new customers from word-of-mouth referrals). Whilst it's possible to use the feedback in other ways, it's not the primary use-case for most businesses.

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Chris Stainthorpe

Chris Stainthorpe – 29.07.2015

10/10 – How happy are you with our product & service?
10/10 – How likely is it that you would recommend our company to a friend or colleague?

Lorraine Hills – 21.07.2015 – Add public reply

Hi Lorraine

Thanks very much for helping us by giving feedback.

Let us know if there's ever anything we can do to help.

Kind regards
Guy
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Guy Letts

Guy Letts – 21.07.2015

Using this service was very easy and support has been very good. Customer surveys/comments on our website has given prospective customers confidence to place orders. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

10/10 – How happy are you with our product & service?
10/10 – How likely is it that you would recommend our company to a friend or colleague?

Geoff Allsopp – 03.07.2015 – Add public reply

Hi Geoff

Thanks for the helpful feedback - I'm glad things are going well.

Guy Letts – 03.07.2015

Great tool, really helped us to understand what our customers think and feel about us. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

7/10 – How happy are you with our product & service?
10/10 – How likely is it that you would recommend our company to a friend or colleague?

Olly Evans – 30.06.2015 – Add public reply

An efficient Customer Review service - not only is it third party so completely independant but also the team, and particularly Luke, are always on hand and willing to tweak design features to assist with our bespoke requirements. Best of all - they get back to you straight away! Thank you – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

10/10 – How happy are you with our product & service?
10/10 – How likely is it that you would recommend our company to a friend or colleague?

Six Physio – 15.06.2015 – Add public reply

Hi Nicki

Thanks for taking the trouble to give us feedback - we're really pleased it's all working well for you.

Guy

Guy Letts – 15.06.2015

Great product and service! This technology has provided another touchpoint that allows us to further deepen the donor relationship and strengthen donor loyalty. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

9/10 – How happy are you with our product & service?
9/10 – How likely is it that you would recommend our company to a friend or colleague?

Candace Judson – 12.06.2015 – Add public reply

Great product and extremely responsive support staff. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

9/10 – How happy are you with our product & service?
10/10 – How likely is it that you would recommend our company to a friend or colleague?

Thomas Ochsenbein – 18.05.2015 – Add public reply

Excellent - thanks – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

PD – 15.05.2015 – Add public reply

We've been really pleased with CustomerSure. Not just the product, but especially the support. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

9/10 – How happy are you with our product & service?
9/10 – How likely is it that you would recommend our company to a friend or colleague?

Paul Bulpitt – 11.05.2015 – Add public reply

Great company to deal with. Responsive, efficient and friendly. – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

Thomas – 24.04.2015 – Add public reply

Brilliant service. Helps me win new work... and helps me to keep our current clients happy. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

10/10 – How happy are you with our product & service?
10/10 – How likely is it that you would recommend our company to a friend or colleague?

Jonathan Ford – 27.03.2015 – Add public reply

Chris is a star! – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

Adam Kuznesof – 17.03.2015 – Add public reply

Customersure is a great tool for communicating with our customers both to check we satisfy their needs and also for general enquiries and relationship management. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

8/10 – How happy are you with our product & service?
9/10 – How likely is it that you would recommend our company to a friend or colleague?

Michael Stainthorpe – 09.03.2015 – Add public reply

Installing this software on your website and utilising the surveys is the best decision a company could make. Since actively seeking (and more importantly acting on) feedback we've never looked back. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

10/10 – How happy are you with our product & service?
10/10 – How likely is it that you would recommend our company to a friend or colleague?

Lesley Henderson – 25.02.2015 – Add public reply

Hi Lesley,

Thank you so much for your kind feedback. It’s great to know that you’re still seeing the benefits.

If you ever need anything at all, or have any ideas to make the product better, please just let us know.

Thanks,
Luke.

Luke Brown – 25.02.2015

10/10 – How happy are you with our product & service?
10/10 – How likely is it that you would recommend our company to a friend or colleague?

Wayne Williams – 04.02.2015 – Add public reply

As usual, Guy and his team provided me with an amazing support (3 minutes answer time) and an amazing product. Thank you once again – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

Segev – 24.01.2015 – Add public reply

Customersure is a great produce run by a great team. Capturing our client's feedback has been a very powerful tool that is key to continuous improvement of our service and winning new customers. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

10/10 – How happy are you with our product & service?
10/10 – How likely is it that you would recommend our company to a friend or colleague?

Adam Kuznesof – 20.01.2015 – Add public reply

Great. Thank you for fixing the problem we had. – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

Customer Service – 21.10.2014 – Add public reply

great! – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

Russell Kain – 09.10.2014 – Add public reply

We are able to actively seek feedback from customers and be more responsive in actioning their suggestions. Complaints are also dealt with much quicker since obtaining this service as they are easily identified upon receipt. – What are the main benefits you get from using CustomerSure?

9/10 – How satisfied are you with us overall?

Lesley – 16.06.2014 – Add public reply

It is easy to get feedback from our customers and it keeps them all in the same place. – What are the main benefits you get from using CustomerSure?

9/10 – How satisfied are you with us overall?

Rebecca – 16.06.2014 – Add public reply

Hi Rebecca

I've noted your comment to make the surveys more flexible and added it to our development list.

Thanks for taking the trouble to give us feedback.

Guy

Guy Letts – 16.06.2014

Customer feedback lets me know when customers are unhappy and likely not to repurchase = it helps mean reduce my lost customers – What are the main benefits you get from using CustomerSure?

8/10 – How satisfied are you with us overall?

Nick – 15.06.2014 – Add public reply

10/10 – How satisfied are you with us overall?

Michael – 14.06.2014 – Add public reply

Using CustomerSure to really hammer home our superior delivery of customer service versus our main competitors. We not only promote our CustomerSure ratings and comments on our website, but also tweet them and publish screenshots of them in our newsletters. Snowball effect ... one good review leads to another. – What are the main benefits you get from using CustomerSure?

10/10 – How satisfied are you with us overall?

George – 14.06.2014 – Add public reply

Instant and honest display of customer testimonial with helpful periodic emails. – What are the main benefits you get from using CustomerSure?

7/10 – How satisfied are you with us overall?

Nick Hill – 13.06.2014 – Add public reply

Management of customer enquires – What are the main benefits you get from using CustomerSure?

8/10 – How satisfied are you with us overall?

Michael – 13.06.2014 – Add public reply

10/10 – How satisfied are you with us overall?

Russell – 13.06.2014 – Add public reply

10/10 – How satisfied are you with us overall?

Stephen – 13.06.2014 – Add public reply

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

Adrian Pearson – 03.04.2014 – Add public reply

Excellent product coupled with fantastic customer service. Keep doing what you're doing. – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

Russell Kain – 04.11.2013 – Add public reply

Fantastic software, easy to use and great support. – How would you describe your experience overall? (For our reviews page)

9/10 – How would you rate the quality of our software?
10/10 – How would you rate our support?
10/10 – How well do we communicate with you?

RoniB – 28.08.2013 – Add public reply

Signed up a few days ago and already have 19 reviews. I think this is the quickest and easiest way to gain feedback from our customers. Had a few teething problems but Guy and the team have been fantastic in sorting it out for us. Highly recommended! – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

Adeel Yasin – 23.07.2013 – Add public reply

Thanks, Adeel. Glad it's working well for you.
Guy

Guy Letts – 23.07.2013

excellent – How would you describe your experience overall? (For our reviews page)

10/10 – How would you rate the quality of our software?
10/10 – How would you rate our support?
10/10 – How well do we communicate with you?

Wayne Williams – 22.07.2013 – Add public reply

CustomerSure is the best software I have invested in this year. It’s brought me closer to clients and ensures I am aware of any issues either positive or negative right away. It’s a must-buy for every business who is serious about their customers – How would you describe your experience overall? (For our reviews page)

10/10 – How would you rate the quality of our software?
10/10 – How would you rate our support?
10/10 – How well do we communicate with you?

Stephen Paul – 12.07.2013 – Add public reply

7/10 – How would you rate the quality of our software?
10/10 – How would you rate our support?
10/10 – How well do we communicate with you?

Jonathan Philp – 12.07.2013 – Add public reply

responsive & helpful replies to our enquiry. great stuff:-) – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

robert mccandless – 11.07.2013 – Add public reply

Customersure has allowed us to focus on helping our new customers and trial users in getting the best from our own software. It eases the communication with our users which means we can handle requests efficiently coming from different geographies and timezones. – How would you describe your experience overall? (For our reviews page)

9/10 – How would you rate the quality of our software?
9/10 – How would you rate our support?
9/10 – How well do we communicate with you?

Steve Fewster – 05.07.2013 – Add public reply

Excellent service, thanks – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

Sian – 25.06.2013 – Add public reply

Very good - quick and detailed response. – How would you describe our performance overall (for our customer review page)?

9/10 – How satisfied were you with the support you received?
9/10 – How friendly and helpful were we?

K. Brown – 18.04.2013 – Add public reply

Not only were the service levels great but everyone involved went beyond what one would expect from a supplier. CustomerSure really offer a Gold standard in customer care. – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

Philip Caplan – 07.03.2013 – Add public reply

Many thanks for the kind feedback, Philip, it's much appreciated.

Guy

Guy Letts – 07.03.2013

Excellent – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

Graham Miller – 08.02.2013 – Add public reply

Chris Stainthorpe at CustomerSure was incredibly helpful and solved any problems we were having, he was very patient and provided quick and easy solutions. Very pleased with the service provided. – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

Hannah Thatcher – 20.09.2012 – Add public reply

amazing! – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

elspeth – 15.06.2012 – Add public reply

I have never had customer service as speedy, efficient and proactive as the service at Customersure. I can not sing their praises enough. So helpful and friendly. – How would you describe our performance overall (for our customer review page)?

10/10 – How satisfied were you with the support you received?
10/10 – How friendly and helpful were we?

Georgia – 08.06.2012 – Add public reply

I received a very prompt and professional service. I was very impressed by the way CustomerSure handled my problem, the advice Guy gave me was excellent, thank you. – How would you describe our performance overall (for our customer review page)?