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CustomerSure Reviews

Based on 140 reviews and 140 ratings our customers rate us 9.5/10.

It has been great from two sides: marketing and being the only/first rec company to use transparent review feedback and internally to ensure we are all achieving a high standard of customer service – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

  • 9/10 – How happy are you with our product & service?
  • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

09 Nov 15

Always been delighted with you guys! – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

  • 9/10 – How happy are you with our product & service?
  • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

04 Nov 15

Great service, rapidly got up Google and promoted our unique recruitment service effectively. Metrics on our website shows that visitors nearly all read these reviews and are influenced by them. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

  • 10/10 – How happy are you with our product & service?
  • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

28 Oct 15

Person’s avatar

Hi Alex

Glad to hear it's going well. Thank you very much for taking time to give us feedback.

Guy

Guy Letts –

great product for client surveys, easy to use and I would recommend to other companies thinking of using a customer feedback system. also the support from Guy and the team is excellent. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

  • 8/10 – How happy are you with our product & service?
  • 8/10 – How likely is it that you would recommend our company to a friend or colleague?

27 Oct 15

  • 10/10 – How happy are you with our product & service?
  • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

27 Oct 15

now getting reviews and need to do something with them and wondering how to do this – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

  • 10/10 – How happy are you with our product & service?
  • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

26 Oct 15

Person’s avatar

Hi David

Thanks very much for taking the trouble to give feedback. I'm glad you're finding the feedback helpful. If you'd like to chat about next steps and how to build on the feedback you've received send me some times that you're free and I'll get in touch.

Guy

Guy Letts –

The system is so user friendly and easy to add more functionality. The team have supported us with all our needs and I am sure they will continue to do so. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

  • 10/10 – How happy are you with our product & service?
  • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

20 Oct 15

Person’s avatar

Hi Suzy

Thanks for the kind words - we really appreciate the feedback. I hope all's well with you and your team.

Guy

Guy Letts –

  • 8/10 – How happy are you with our product & service?
  • 9/10 – How likely is it that you would recommend our company to a friend or colleague?

13 Aug 15

Person’s avatar

Hi Damion

Thanks for the feedback. I hope things are going well for you.

Guy
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Guy Letts

Guy Letts –

great support, great, attentive service, simple and easy to use product, just wish it was more authoritative like trust pilot, or review centre. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

  • 5/10 – How happy are you with our product & service?
  • 5/10 – How likely is it that you would recommend our company to a friend or colleague?

28 Jul 15

Person’s avatar

Hi James,

Thanks for the feedback. I'll drop you a more detailed reply in private, but in general, we aren't a comparable product to review sites like Trustpilot.

Most businesses use CustomerSure to get feedback that they use to improve their processes and train their staff to deliver better customer service. Publishing that feedback in public, and using it for SEO is usually a secondary goal, which is why we're not 'optimised' for this.

Our focus is always on helping businesses do better for their existing customers (and thus getting more repeat business and winning new customers from word-of-mouth referrals). Whilst it's possible to use the feedback in other ways, it's not the primary use-case for most businesses.

--
Chris Stainthorpe

Chris Stainthorpe –

  • 10/10 – How happy are you with our product & service?
  • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

21 Jul 15

Person’s avatar

Hi Lorraine

Thanks very much for helping us by giving feedback.

Let us know if there's ever anything we can do to help.

Kind regards
Guy
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Guy Letts

Guy Letts –

Using this service was very easy and support has been very good. Customer surveys/comments on our website has given prospective customers confidence to place orders. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

  • 10/10 – How happy are you with our product & service?
  • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

03 Jul 15

Person’s avatar

Hi Geoff

Thanks for the helpful feedback - I'm glad things are going well.

Guy Letts –

Great tool, really helped us to understand what our customers think and feel about us. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

  • 7/10 – How happy are you with our product & service?
  • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

30 Jun 15

An efficient Customer Review service - not only is it third party so completely independant but also the team, and particularly Luke, are always on hand and willing to tweak design features to assist with our bespoke requirements. Best of all - they get back to you straight away! Thank you – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

  • 10/10 – How happy are you with our product & service?
  • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

15 Jun 15

Person’s avatar

Hi Nicki

Thanks for taking the trouble to give us feedback - we're really pleased it's all working well for you.

Guy

Guy Letts –

Great product and service! This technology has provided another touchpoint that allows us to further deepen the donor relationship and strengthen donor loyalty. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

  • 9/10 – How happy are you with our product & service?
  • 9/10 – How likely is it that you would recommend our company to a friend or colleague?

12 Jun 15

Great product and extremely responsive support staff. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

  • 9/10 – How happy are you with our product & service?
  • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

18 May 15

Excellent - thanks – How would you describe our performance overall (for our customer review page)?

  • 10/10 – How satisfied were you with the support you received?
  • 10/10 – How friendly and helpful were we?

15 May 15

We've been really pleased with CustomerSure. Not just the product, but especially the support. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

  • 9/10 – How happy are you with our product & service?
  • 9/10 – How likely is it that you would recommend our company to a friend or colleague?

11 May 15

Great company to deal with. Responsive, efficient and friendly. – How would you describe our performance overall (for our customer review page)?

  • 10/10 – How satisfied were you with the support you received?
  • 10/10 – How friendly and helpful were we?

24 Apr 15

Brilliant service. Helps me win new work... and helps me to keep our current clients happy. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

  • 10/10 – How happy are you with our product & service?
  • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

27 Mar 15

Chris is a star! – How would you describe our performance overall (for our customer review page)?

  • 10/10 – How satisfied were you with the support you received?
  • 10/10 – How friendly and helpful were we?

17 Mar 15

Customersure is a great tool for communicating with our customers both to check we satisfy their needs and also for general enquiries and relationship management. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

  • 8/10 – How happy are you with our product & service?
  • 9/10 – How likely is it that you would recommend our company to a friend or colleague?

09 Mar 15

Installing this software on your website and utilising the surveys is the best decision a company could make. Since actively seeking (and more importantly acting on) feedback we've never looked back. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

  • 10/10 – How happy are you with our product & service?
  • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

25 Feb 15

Person’s avatar

Hi Lesley,

Thank you so much for your kind feedback. It’s great to know that you’re still seeing the benefits.

If you ever need anything at all, or have any ideas to make the product better, please just let us know.

Thanks,
Luke.

Luke Brown –

  • 10/10 – How happy are you with our product & service?
  • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

04 Feb 15

As usual, Guy and his team provided me with an amazing support (3 minutes answer time) and an amazing product. Thank you once again – How would you describe our performance overall (for our customer review page)?

  • 10/10 – How satisfied were you with the support you received?
  • 10/10 – How friendly and helpful were we?

24 Jan 15

Customersure is a great produce run by a great team. Capturing our client's feedback has been a very powerful tool that is key to continuous improvement of our service and winning new customers. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?

  • 10/10 – How happy are you with our product & service?
  • 10/10 – How likely is it that you would recommend our company to a friend or colleague?

20 Jan 15

Great. Thank you for fixing the problem we had. – How would you describe our performance overall (for our customer review page)?

  • 10/10 – How satisfied were you with the support you received?
  • 10/10 – How friendly and helpful were we?

21 Oct 14

great! – How would you describe our performance overall (for our customer review page)?

  • 10/10 – How satisfied were you with the support you received?
  • 10/10 – How friendly and helpful were we?

09 Oct 14

  • 10/10 – How satisfied were you with the support you received?
  • 10/10 – How friendly and helpful were we?

03 Apr 14

Excellent product coupled with fantastic customer service. Keep doing what you're doing. – How would you describe our performance overall (for our customer review page)?

  • 10/10 – How satisfied were you with the support you received?
  • 10/10 – How friendly and helpful were we?

04 Nov 13

Signed up a few days ago and already have 19 reviews. I think this is the quickest and easiest way to gain feedback from our customers. Had a few teething problems but Guy and the team have been fantastic in sorting it out for us. Highly recommended! – How would you describe our performance overall (for our customer review page)?

  • 10/10 – How satisfied were you with the support you received?
  • 10/10 – How friendly and helpful were we?

23 Jul 13

Person’s avatar

Thanks, Adeel. Glad it's working well for you.
Guy

Guy Letts –

responsive & helpful replies to our enquiry. great stuff:-) – How would you describe our performance overall (for our customer review page)?

  • 10/10 – How satisfied were you with the support you received?
  • 10/10 – How friendly and helpful were we?

11 Jul 13

Excellent service, thanks – How would you describe our performance overall (for our customer review page)?

  • 10/10 – How satisfied were you with the support you received?
  • 10/10 – How friendly and helpful were we?

25 Jun 13

Very good - quick and detailed response. – How would you describe our performance overall (for our customer review page)?

  • 9/10 – How satisfied were you with the support you received?
  • 9/10 – How friendly and helpful were we?

18 Apr 13

Not only were the service levels great but everyone involved went beyond what one would expect from a supplier. CustomerSure really offer a Gold standard in customer care. – How would you describe our performance overall (for our customer review page)?

  • 10/10 – How satisfied were you with the support you received?
  • 10/10 – How friendly and helpful were we?

07 Mar 13

Person’s avatar

Many thanks for the kind feedback, Philip, it's much appreciated.

Guy

Guy Letts –

Excellent – How would you describe our performance overall (for our customer review page)?

  • 10/10 – How satisfied were you with the support you received?
  • 10/10 – How friendly and helpful were we?

08 Feb 13

Chris Stainthorpe at CustomerSure was incredibly helpful and solved any problems we were having, he was very patient and provided quick and easy solutions. Very pleased with the service provided. – How would you describe our performance overall (for our customer review page)?

  • 10/10 – How satisfied were you with the support you received?
  • 10/10 – How friendly and helpful were we?

20 Sep 12

amazing! – How would you describe our performance overall (for our customer review page)?

  • 10/10 – How satisfied were you with the support you received?
  • 10/10 – How friendly and helpful were we?

15 Jun 12

I have never had customer service as speedy, efficient and proactive as the service at Customersure. I can not sing their praises enough. So helpful and friendly. – How would you describe our performance overall (for our customer review page)?

  • 10/10 – How satisfied were you with the support you received?
  • 10/10 – How friendly and helpful were we?

08 Jun 12

I received a very prompt and professional service. I was very impressed by the way CustomerSure handled my problem, the advice Guy gave me was excellent, thank you. – How would you describe our performance overall (for our customer review page)?

  • 10/10 – How satisfied were you with the support you received?
  • 10/10 – How friendly and helpful were we?

01 Jun 12

Really helpful and was able to answer my query in one phonecall – How would you describe our performance overall (for our customer review page)?

  • 10/10 – How satisfied were you with the support you received?
  • 10/10 – How friendly and helpful were we?

19 Apr 12

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