CustomerSure Reviews

1. I have never had customer service as speedy, efficient and proactive as the service at Customersure. I can not sing their praises enough. So helpful and friendly. – How would you describe our performance overall (for our customer review page)?

   • 10/10 – How satisfied were you with the support you received?
   • 10/10 – How friendly and helpful were we?

   Georgia – 08/06/2012 – Add public reply
2. I received a very prompt and professional service. I was very impressed by the way CustomerSure handled my problem, the advice Guy gave me was excellent, thank you. – How would you describe our performance overall (for our customer review page)?

   • 10/10 – How satisfied were you with the support you received?
   • 10/10 – How friendly and helpful were we?

   Lucy Jordon, The Jordon Group – 01/06/2012 – Add public reply
3. Really helpful and was able to answer my query in one phonecall – How would you describe our performance overall (for our customer review page)?

   • 10/10 – How satisfied were you with the support you received?
   • 10/10 – How friendly and helpful were we?

   Victoria – 19/04/2012 – Add public reply
4. • 10/10 – How would you rate the quality of our software?
   • 10/10 – How would you rate our support?
   • 10/10 – How well do we communicate with you?

   Mike Simpkin – 05/03/2012 – Add public reply
5. • 9/10 – How would you rate the quality of our software?
   • 10/10 – How would you rate our support?
   • 10/10 – How well do we communicate with you?

   Sarah Stewart – 12/12/2011 – Add public reply
6. • 9/10 – How would you rate the quality of our software?
   • 9/10 – How would you rate our support?
   • 9/10 – How well do we communicate with you?

   phil murray – 06/12/2011 – Add public reply
7. Keep up the good work guys! – How would you describe your experience overall? (For our reviews page)

   • 10/10 – How would you rate the quality of our software?
   • 10/10 – How would you rate our support?
   • 10/10 – How well do we communicate with you?

   Kelly Adamson – 05/12/2011 – Add public reply

   • 

     Thanks for the feedback, Kelly, it's much appreciated.

     Guy Letts – 05/12/2011

8. Everything I saw impressed me. I am looking forward to using it again and again. – How would you describe your experience overall? (For our reviews page)

   • 9/10 – How would you rate the quality of our software?
   • 8/10 – How would you rate our support?
   • 9/10 – How well do we communicate with you?

   Adrian Swinscoe – 05/12/2011 – Add public reply
9. What can I say? Fell in love with the product when I first learned about it and it gets better and better - seemingly every week. Customer support has been excellent - often proactively solving issues before I have been able to report them. Definitely a company that is so confident in their product that they use it themselves to improve their own service. Good one guys. – How would you describe your experience overall? (For our reviews page)

   • 10/10 – How would you rate the quality of our software?
   • 10/10 – How would you rate our support?
   • 10/10 – How well do we communicate with you?

   Jon Whiten – 02/12/2011 – Add public reply

   • 

     Thanks for the kind words, Jon. Much appreciated.

     Guy Letts – 02/12/2011

10. I only marked your software down for one reason which is the length of the url that's created for the surveys. I understand why they are that length but I feel it may prevent some people from promoting their survey requests on stationery. Apart from that all is good. – How would you describe your experience overall? (For our reviews page)

    • 9/10 – How would you rate the quality of our software?
    • 10/10 – How would you rate our support?
    • 10/10 – How well do we communicate with you?

    Paul Dougherty – 02/12/2011 – Add public reply

    • 

      Thanks very much for the feedback, Paul. A printable survey link is definitely something we'll be adding and we'll let you know as soon as it's done.

      Guy

      Guy Letts – 02/12/2011

11. Great work guys! I can't wait until you can also pass parameters along so that we can keep the information provided that triggered our survey. – How would you describe your experience overall? (For our reviews page)

    • 10/10 – How would you rate the quality of our software?
    • 10/10 – How would you rate our support?
    • 10/10 – How well do we communicate with you?

    Adam A. Kuznesof, Transcendit Ltd. - www.transcendit.co.uk – 02/12/2011 – Add public reply

    • 

      Hi Adam, thank you for taking the time to complete our survey, we really do appreciate it.

      In the new year we’ll be looking at some innovative ways to automate the sending of surveys, just like you guys do already! I'm confident when we do that, this feature will reach the top of our hit list. As ever I'll keep you posted.

      Luke Brown – 02/12/2011

12. You are very responsive and do take on board suggestions. We do think that there should be more flexibility with the home screen layout. The change of text colours was good though. – How would you describe your experience overall? (For our reviews page)

    • 8/10 – How would you rate the quality of our software?
    • 10/10 – How would you rate our support?
    • 10/10 – How well do we communicate with you?

    Richard Farrey – 02/12/2011 – Add public reply

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