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Our Commitment to Customer Service

We want all our customers to be completely satisfied. If there’s anything we can do to improve your experience with us then please let us know.

If you’ve been a customer for some time you might feel a bit awkward giving us bad news but please don’t. Good, bad or ugly, we’d like to hear it, because we’d rather have the chance to put things right than lose you as a customer.

If you have ideas about how we could change or add to what we do - please tell us those too.

And unlike some companies that ask for feedback but never seem to do anything about it, we’re committed to taking notice of everything we receive. When you submit feedback, it goes into our CustomerSure tracking system which helps us all to learn from it and act on it.

Service Contact

Person’s avatar

Luke Brown

+44 (0) 191 695 6914

Escalation Contact

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Guy Letts

+44 (0) 191 695 6915

Opening Hours

Our office hours are 09:00-17:30 (UK) but please contact us at any time because we often respond out of hours.

Our U.S. phone number is (415) 800-3497.
Our UK phone number is 0191 695 6910.
Our International number is +44 191 695 6910.

Use the 'Get in Touch' tab above to log a request or email us at

Our office address for visitors:

John Buddle Work Village
Buddle Road
Newcastle upon Tyne