When people complete your survey…

Show a ‘Thank You’ page

When your survey is completed, we take people to a short, sweet 'thank you' page. 

We provide default text in the 'Thank You' page, but you can amend it to your own requirements. Each survey has its own 'Thank You' page, so you can have different text on each one - for example if you use one survey for measuring satisfaction of training and one for support.

The standard page looks like this:

To edit this page, when you’re editing a survey, choose " Choose what happens after people fill in the survey".

Optionally, you can choose to automatically reload your survey after showing the ‘thank you’ page for 20 seconds. This is useful if your customers complete surveys on your premises (for example, on an iPad in reception) – it means the survey is always ready for the next customer.

If your customers complete surveys by email, you almost certainly should not set this option.

Redirect to your website

If you want to implement advanced logic when people complete your survey, you can redirect to a URL on your website. For example, you might want to:

  • Show a different thank you page to people who give you good scores to the one you show to people who give you bad scores
  • Show people who give you good scores links to relevant review sites (i.e. Yelp, Google Reviews)
  • Automatically initiate a web chat session with someone who has given you poor scores
  • Create a ticket in your CRM when if someone leaves you poor scores.
  • Give customers a personalised offer as a ‘thank you’ for completing

If you choose to redirect to a URL you control, we will send the following information in the following format:

{
	name: "Customer’s Name"
	email: "Customer’s Email",
	site_code: "the site code from the survey", # if a site code was set
	staff_code: "the staff code from the survey" # if a staff code was set
	questions: {
	id: score # where id is the ID of the question, and score is the 0..10 score given by the customer
	}
	# for example: questions: { 12354: 10, 12355: 9, 12359: 9, 12360: 4 }
{

This data will be appended as a query string to the URL you specify, resulting in something like:

https://yoursite.com/customersure-landing-page?name=Customer%20Name&email=Customer%20Email…

You are then able to use scripting on your website to read this query string and take action as appropriate.