To save the customer having to type in their details, it's possible to pre-populate the survey form for them. Then they only have to score, comment and submit.
To do this, add the details to the survey link in the following form:
[SURVEYLINK]?< name=Firstname%20Secondname>&<email=customer email address>&<telephone_number= customer telephone number>
- The items in [square brackets] are required (but do not include the square bracket characters themselves).
- The items in <angle brackets> are optional (but do not include the angle bracket characters themselves).
- Spaces are not allowed in links. If the text that you want to pre-populate needs a space, for example between first name and second name, use the character code instead. The character code for a space is %20.
- Use the bold text exactly as it appears above, and replace the plain text with the data that is to pre-populate the form.