Set up Customer Service
CustomerSure’s customer service features help you follow-up on feedback, as well as any other customer service issues that come your way, such as sales enquires, complaints, and suggestions.
It's really simple for your team, allows everyone to provide great customer service and it's more efficient than a shared inbox.
To get the full benefit, follow these steps:
- Add the 'Customer Service' tab to your website
- Link to your customer service area
- Add team members who need to reply to customers
- Setup email forwarding
If you already use a help desk and you're only interested in collecting feedback, you can simply ignore these steps. If you don't use one, or you’re considering switching to using one system to manage all your customer service, why not give it a try?