Data Import/Export

We believe feedback is one of your core business assets, so it’s only right that you own it – not us. We've tried to make the import/export process painless, either because you want to do some detailed analysis in Excel, or because you’ve decided to move to a new feedback provider.

Import data

We're happy to import any existing feedback you've collected as long as you have the customer's name and email address.

Simply email us your data, in whatever format you have and our support team will take care of the rest – usually on the same day.

Export Feedback data

  1. Go to Analytics-->Export Data
  2. At the top, select the survey that contains the feedback you want.
  3. Then either choose a date range, or to get all feedback for that survey leave the date fields blank.

Export Case data

  1. Login
  2. Go to 'Analytics --> Export Data'.
  3. On the right hand side, click 'You can also export your cases as a CSV file.'