Add Your Team
To create logins for staff, follow these steps:
- Log in
- Go to the settings pages (menu, top right).
- Select 'Company Settings' from the tabs on the left.
- Click the add 'Add Staff' button and fill in the form.
After you submit the 'New Staff Account' form, an email will be sent to the email address you entered asking them to set their password and login.
Who Should I Add?
You need a login for every team member who needs to reply to customers and see the feedback.
For example, if your business is e-commerce, you’ll want a user for everyone who deals with customer support. If you’re an accountancy firm, that could be your practice manager, your marketer, or each fee earner.
CustomerSure works best when your entire team is using it. Then, everyone can act on customer feedback, and most importantly of all, they can read customer feedback in the customer’s words. When everyone sees customer feedback, team morale improves, customer service improves, and your company becomes more innovative as you find out what your customers really want.