Consistent collection of customer feedback. – To help other people decide, would you write a sentence or two for our reviews that describes your experience overall?
5/10 – How happy are you with our product & service?
7/10 – How likely is it that you would recommend our company to a friend or colleague?
Clare Calder –
– Add public reply
Thank you for taking the time to give us such detailed feedback. I'm really sorry we haven't been keeping up with your expectations on features.
We do release new features and improvements on a regular basis but we're certainly guilty of failing to communicate them well, and clearly we haven't addessed the ones you've mentioned that you would like to see.
We'll give you a call to talk through your list and check we've understood the requirements correctly and to let you know what we have planned that we hope will help.
Guy Letts –